DEANNA MCLAREN

• Administer written and practical D and DA tests
• Conduct D and DA AVOP Practical tests
• Currently hold D AVOP license & ROC-A Radio license
• Review & update Airport Traffic Directives & Airport Safety Program
• Adult training elements to effectively write manuals, processes and procedures that are applied by all AVOP holders
• Able to conduct audits as it relates to ISO 9001 Quality Management standards
• Developed and implemented efficient processes for improved workflow.
• Facilitated Train the Trainer training sessions for external trainers for D and DA AVOP
• Assisted in developing strategic plan that aligned with long-term company goals.

• Monitor and authorize entrance and departure of performers and guests, and others to maintain security and safety of the premises
• Write Incident reports of daily activities and irregularities such as equipment or property damage, theft, unauthorized persons, or unusual occurrences
• Screen individuals and prevent passage of prohibited articles into restricted areas
• Apprehend or evict violators from premises
• Operate Control room, operate CCTV, answer calls and dispatch Security/Police or EMS as needed
• Liaise with members of the Toronto Police Service, other security and medical staff
• Use of strong resolution skills
• Tactfully deal with upset, intoxicated and/or angry individuals and groups

• Respond to baggage “jams” and divert when possible
• Plan flights on laterals and carousels
• Perform sweeps in laterals and carousel areas for unclaimed baggage
• Move flights as per airline request(s)
• Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
• Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
• Entered data, generated reports, and produced tracking documents.

• Comply with all safety standards Ground Icing Operations - Canadian Aviation Regulations (CARs)Standard 622.11
• Operate DZ de-icing vehicles, apply Type 1 Deicing and/or Type IV Anti-icing fluid to surfaces of commercial and corporate aircraft for the purpose of removing contaminants (ice, frost etc.)
• Document and account for all fluid transactions
• Fluid inventory checks

• Work as an Event/Expedition medic on contract
• Assisted clients in developing emergency response training courses for their unique needs, ensuring preparedness in the event of a crisis situation.
• Create custom program(s) for NAV Canada, Ontario Power Generation, Environment Canada, Moose Cree First Nations amongst others
• Enhanced student understanding by designing hands-on activities.
• Developed interactive curriculum to foster student engagement and learning.
• Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.

• Operate ramp service vehicles/equipment
• On/Off load cargo and passenger bags via bulk load cans
• Attach Ground Service Equipment to aircraft, operate bridge
• Connection Runner – Assist with parking aircraft, load sheet to ensure baggage is correctly loaded
• Deliver last-minute bags to connecting flights
• Collaborated with team members to ensure efficient transfer of luggage between flights and to passengers.

• Provide services for celebrities, executive clients and professional sports teams
• Aircraft Marshalling, towing & hangar stacking (parking)
• Apron sweeps – FOD
• De-icing and ensure fluid in stock
• Accept fuel deliveries
• Aircraft fueling
• Aircraft ground handling procedure(s) for Toronto Pearson

• CNX runner - ensured connecting bags arrived to departing aircraft
• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.

• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo to and from aircraft
• Read/interpret weight and balance loading instructions
• Hazardous materials – identification, loading/unloading
• Marshalling aircraft into/out of aircraft gating areas
• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.

Provide quotes to customers

• Prepare daily activity reports, flight reports, flight plan processing
• Provided comprehensive pre-flight briefings to pilots regarding routing, weather conditions, and potential hazards or restrictions.
• Enhanced flight following efficiency by streamlining communication between pilots, dispatchers, and operations control.
• Maintain watch over all company airborne aircraft
• Supported incident management efforts through diligent documentation and timely reporting of irregular occurrences during flights.
• Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
• Participated in regular training sessions to maintain up-to-date knowledge of industry best practices and regulatory changes, enabling continuous improvement within the Flight Operations team.