Deanna Lopez
Hawthorne
Summary
Proven Retail Store Clerk with a track record of enhancing customer satisfaction and boosting sales at Fashion Q. Demonstrates exceptional multitasking and time management capabilities, alongside patience and empathy. Excelled in inventory control and upselling, significantly contributing to team goals. Renowned for reliability and punctuality, with a knack for resolving customer complaints diplomatically.
Overview
6
6
years of professional experience
Work History
Retail Store Clerk
Fashion Q
12.2014 - 12.2019
- Assisted in achieving sales targets through upselling, cross-selling, and recommending suitable products to customers.
- Resolved customer complaints diplomatically by listening attentively, offering solutions, and escalating issues when necessary.
- Self-motivated, with a strong sense of personal responsibility.
Retail Store Clerk
Francesca’s Boutique
08.2017 - 01.2019
- Ensured timely execution of price changes by diligently monitoring updates from headquarters.
- Improved customer satisfaction by providing excellent service and addressing inquiries promptly.
- Performed inventory control, such as counting, and stocking merchandise.
Retail Store Clerk
Lady Bug
12.2013 - 12.2014
- Facilitated seamless inventory replenishment processes by unloading shipments efficiently and stocking shelves accurately.
- Assisted in training new employees on store policies, procedures, and best practices to ensure consistent performance across the team.
- Received positive feedback from customers due to attentive service and knowledgeable product recommendations.
- Provided efficient check-out services, minimizing wait times for customers during peak hours.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
El Camino College
Torrance, CASkills
- Patience and empathy
- Multitasking
- Reliability and punctuality
- Time management capabilities
Timeline
Retail Store Clerk
Francesca’s Boutique
08.2017 - 01.2019
Retail Store Clerk
Fashion Q
12.2014 - 12.2019
Retail Store Clerk
Lady Bug
12.2013 - 12.2014
El Camino College
Similar Profiles
Ashley DiazAshley Diaz
Sales Associate at Fashion QSales Associate at Fashion Q
Ae Sook KimAe Sook Kim
Store Manager at Fashion QStore Manager at Fashion Q
Lillia LeviLillia Levi
Assistant Store Manager at Fashion QAssistant Store Manager at Fashion Q
Vanezza RobleroVanezza Roblero
Sales Associate, Retail Sales Associate at Fashion QSales Associate, Retail Sales Associate at Fashion Q
Joseph Quinata-ManglonaJoseph Quinata-Manglona
RCP at Southern California HospitalRCP at Southern California Hospital