Deanna Kleinsasser
WPG,Canada
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SERVER/BARTENDER
Smitty's
01.2022 - Current
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.
PRINT ASSOCIATE
Staples
01.2020 - 12.2021
- Customer Service, including interacting and serving customers.
- Operating a cash register, processing returns and exchanges.
- Cleaning and Disinfecting surfaces and machines.
EXPEDITER/HOST
Original Pancake House
08.2019 - 08.2020
- Coordinated meals so that food was served at the proper temperatures.
- Interacting with kitchen staff including cooks and servers.
- Maintained knowledge of all menu items, preparation time, ingredients.
- Maintaining quality standards of taste, appearance, garnish, and method of presentation.
ASSISTANT - VOLUNTEER POSITION
Wheat City Veterinarian Clinic
01.2012 - 01.2018
- Clean and maintain kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease.
- Hold or restrain animals during veterinary procedures.
- Assist veterinarians in examining animals to determine the nature of illnesses or injuries.
Education
Bachelor of Arts - English
UNIVERSITY OF MANITOBA
Winnipeg, MB04-2025
High School Diploma -
ST. NORBERT COLLEGIATE
06.2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Safe food handling
- Service prioritization
- Team collaboration
- Quality control
- Task prioritization
Certification
- Smart Decisions Certification
- Clean it Right Certification - Training for Tourism, Hospitality and Retail industry
Awards
- Terry Duguid Member of Parliament Award, 2018, Presented to a graduating student in recognition of involvement and leadership in extracurricular activities during their time at St. Norbert Collegiate.
- Principles Award, 2018, Presented to a student by the principal of St. Norbert Collegiate to a student who exemplifies qualities such as leadership, academic excellence and involvement in extracurricular activities.
- Valedictorian, 2018, Given to a student who exhibits active demonstrations of leadership, high academic average and high levels of involvement in school activities.
Languages
English
Timeline
SERVER/BARTENDER
Smitty's
01.2022 - Current
PRINT ASSOCIATE
Staples
01.2020 - 12.2021
EXPEDITER/HOST
Original Pancake House
08.2019 - 08.2020
ASSISTANT - VOLUNTEER POSITION
Wheat City Veterinarian Clinic
01.2012 - 01.2018
High School Diploma -
ST. NORBERT COLLEGIATE
Bachelor of Arts - English
UNIVERSITY OF MANITOBA
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