Deanna Hettrick
Fredericton,NB
Summary
Experienced barista with exceptional customer service skills honed at Starbucks, adept at building relationships and anticipating customer needs. Recognized for menu knowledge and product promotion, consistently delivering high-quality, hand-crafted beverages made to company standard. Proven ability to collaborate effectively with team members to enhance performance and improve customer satisfaction.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Fredericton, NB
11.2021 - 01.2025
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Described menu items to customers and suggested appealing products.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created complex, hand-crafted beverages based upon customer preferences.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Crew Member
Wendy’s
Fredericton, NB
02.2020 - 12.2021
- Operated drive-thru window efficiently to ensure fast order processing times.
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Built and maintained productive relationships with employees.
Education
Bachelor of Arts - Psychology
St. Thomas University
Fredericton, NB01-2028
High School Diploma -
Fredericton High School
Fredericton, NB06-2021
Skills
- Menu knowledge
- Team collaboration
- Conflict resolution
- Product promotion
- Cash register operation
- Exceptional customer service
- Performance improvement
References
References available upon request.
Timeline
Barista
Starbucks
11.2021 - 01.2025
Crew Member
Wendy’s
02.2020 - 12.2021
Bachelor of Arts - Psychology
St. Thomas University
High School Diploma -
Fredericton High School
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