Deanna Hernandez
Calipatria
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
PSA
El Centro Regional Medical Center
El Centro
09.2022 - Current
- Obtain insurance information, verify eligibility, collect payments.
- Manage a high volume of incoming calls, address patient/staff concerns and transfer phone calls to the correct department.
- Communicate with medical offices to request medical orders and insurance authorizations for exams.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided information about services and procedures to patients.
Receptionist Scheduler
Desert Oasis Healthcare
Indio
02.2021 - 10.2021
- Welcomed between 60-90 guests per shift, completed check-in and registration process.
- Collected patient demographics, insurance information, and verified insurance eligibility.
- Managed a high volume of phone calls from patients and staff. Ensuring all questions were answered accurately and in a timely manner.
- Assisted patients with scheduling and managing appointments effectively.
PSR
Family Health Centers of San Diego
El Cajon
06.2016 - 10.2016
- Welcomed guests/patients, completed the check in and registration process.
- Collected insurance information and patient demographics.
- Scheduled appointments for 3 departments and multiple providers.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Medical Records Certificate -
University of Phoenix
El Centro, CASkills
- Patient registration
- Insurance verification
- Telephone etiquette
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Flexible and adaptable
- Teamwork and collaboration
- Active listening
- Cerner
Timeline
PSA
El Centro Regional Medical Center
09.2022 - Current
Receptionist Scheduler
Desert Oasis Healthcare
02.2021 - 10.2021
PSR
Family Health Centers of San Diego
06.2016 - 10.2016
Medical Records Certificate -
University of Phoenix