Deanna Hartley
St. Catharines,Canada
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
14
14
years of professional experience
Work History
Bartender
The Mobile Mixer
05.2025 - 09.2025
- Crafted cocktails and beverages to meet customer preferences and enhance guest satisfaction.
- Managed bar inventory, ensuring timely restocking of supplies and maintaining optimal stock levels.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
Server/Bartender
Kelsey's Restaurant
05.2016 - 10.2018
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed multiple tables efficiently, prioritizing guest needs and enhancing dining experience.
Beer Cart/Server
Twenty Valley Golf and Country Club
05.2015 - 09.2015
- Delivered exceptional customer service by promptly addressing inquiries and ensuring guest satisfaction.
- Worked effectively in fast-paced environments.
- Managed beverage cart operations, maintaining inventory and restocking supplies for optimal service.
- Cultivated positive relationships with customers, fostering repeat business through personalized interactions.
Hostess/Bartender/Server
Wildfire Restaurant
11.2011 - 07.2014
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Bachelor of Science - Nursing
University of Western Ontario
01.2018
Skills
- Sales experience
- Optimizing client satisfaction
- Positive outlook
- Compliance with safety regulations
- Proactively identifying guest needs
- Cash management
- Skilled in multitasking
- Menu Expertise
- Effective verbal communication
- Steadfast reliability
- Team player attitude
- Classic cocktails
Languages
English
Native or Bilingual
Section name
- Deanna Hartley
- 4 Spruce Street
- St. Catharines, ON. L2R 1B3
- 905-941-5779
- Deanna.hartley@hotmail.com
- March 29th, 2025
- Dear Ms. Van-Helsdingen
- I am writing to express my interest in the bartender position at Calamus Winery, as advertised. With my strong background in bartending, customer service, and working in fast-paced environments, I am confident that I can contribute positively to your team.
- I am skilled at providing exceptional customer service by creating an inviting atmosphere, engaging with patrons, and ensuring their needs are met promptly. I am also experienced in managing inventory, maintaining cleanliness, and handling cash transactions accurately. Additionally, I am well-versed in maintaining a safe and responsible drinking environment while adhering to all relevant laws and regulations.
- I believe my passion for mixology, excellent communication skills, and ability to stay calm under pressure make me a great fit for your winery. I am excited about the opportunity to join your team at Calamus Winery and contribute to the establishment's continued success.
- Thank you for considering my application. I look forward to the possibility of discussing how I can contribute to your team in more detail. Please feel free to contact me at 905-941-5779 or via email at deanna.hartley@hotmail.com to schedule an interview.
- Sincerely
Timeline
Bartender
The Mobile Mixer
05.2025 - 09.2025
Server/Bartender
Kelsey's Restaurant
05.2016 - 10.2018
Beer Cart/Server
Twenty Valley Golf and Country Club
05.2015 - 09.2015
Hostess/Bartender/Server
Wildfire Restaurant
11.2011 - 07.2014
Bachelor of Science - Nursing
University of Western Ontario