Deanna Garcia

Led a team of 15 to 20 individuals to consistently meet service level agreements on schedule. Worked closely with cross-functional teams to address and fulfill business needs promptly. Conducted comprehensive research and data analysis to inform strategic planning.

• Coached associates on performance goals through constructive feedback, enhancing team capabilities.

Promoted high customer satisfaction by resolving issues efficiently.

Recognized by management for delivering exceptional customer service and Implemented new systems to enhance functionality and productivity.

Monitored warehouse data to ensure internal service level agreements were met.

• Collaborated with suppliers to ensure timely delivery of merchandise.

Facilitated interdepartmental communication to streamline operations and improve service quality, fostering collaboration.

• Resolved customer complaints promptly while maintaining professionalism and satisfaction.

Managed distribution of supplies to support operational needs. and materials based on requisition information to optimize resource distribution.

Monitored product expiration dates for timely removal from shelves.

Prepared essential documentation, including invoices and packing slips.

• Supervised and trained new employees in picking and packing orders with 800+ lines, ensuring accuracy and efficiency.
• Coordinated order prioritization and ensured timely completion of high-priority orders using FIFO method.
• Employed hand-held scanners and paper documentation to manage order fulfillment.
• Organized orders for loading onto trailers, streamlining distribution process.
• Adhered to special packing instructions consistently.
• Assisted in other departments such as Replenishment and inventory, stock and cleaned aisles.