Deanna Garcia
Maple Ridge,BC
Summary
Dynamic professional with extensive experience in office administration and customer service, notably at Elite Concrete. Proven ability to enhance organizational efficiency and foster positive team environments. Skilled in multitasking and critical thinking, consistently delivering high-quality results while managing sensitive information and improving client interactions.
Overview
17
17
years of professional experience
Work History
Secretary
Elite Concrete
08.2010 - 06.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Prep Cook
Ye-old Donut Shop
07.2002 - 07.2010
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Waitress Supervisor
Lili’s Café
01.2002 - 05.2002
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
Education
Graduate Certificate -
Alder Grove Secondary
Aldergrove, BC06.1991
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Phone etiquette
- Task prioritization
- Executive support
- Phone reception
- Reception functions
- Filing experience
- Office staff leadership
- Fast learner
- Critical thinking
- Multitasking and time management
- Clear communication
Languages
English
Professional Working
Timeline
Secretary
Elite Concrete
08.2010 - 06.2019
Prep Cook
Ye-old Donut Shop
07.2002 - 07.2010
Waitress Supervisor
Lili’s Café
01.2002 - 05.2002
Graduate Certificate -
Alder Grove Secondary