Deanna Edwards
Vulcan,Alberta
Summary
Rural Reaching Home coordinator with 20+ years of experience in client service and community engagement, adept at enhancing client financial stability and fostering community self-reliance through strategic program development. Skilled in volunteer coordination, leveraging extensive knowledge in financial programs and computer applications including QuickBooks and Link2feed. Proven ability to mentor teams and manage detailed reporting to ensure compliance and program success.
Overview
18
18
years of professional experience
Work History
Rural Reaching Home Coordinator
Vulcan Regional Food Bank
11.2021 - Current
- Prevention of homelessness through financial aid, budgeting, networking for housing
- Working one on one with clients on housing, connecting to other services, working out financial plans form filling - applying for housing financial assistance programs
- Assisting clients work through roadblocks during their current paths
- Sourcing and learning of indigenous programming and resources
- Collaboration with other organizations for resources and services for clients
- Reporting quarterly and yearly to the Rural Development Network (federal grant)
- Teamwork within FCSS/Foodbank office with the Community Liaison, Youth Center Coordinator and Food Bank Manager to ensure we are meeting all areas of client needs
- Report and work with Director on decisions about financial assistance of clients.
- Negotiated contracts with service providers to secure quality services at competitive rates.
Receptionist/Office Assistant/Volunteer Coordinator
Vulcan and Region FCSS and Vulcan Regional Food Bank
11.2020 - 12.2022
- Receptionist duties- Phones, emails, greet clients, help with paperwork, bank deposits, faxing, mailing, creating and using excel spreadsheets to track office data
- Volunteer coordination – Individuals, groups, drivers for seniors, Christmas, keep volunteer files up to date
- Track Volunteer Income Tax program
- Food bank assistant (Fridays), screen and complete intakes for new clients, fill hampers, stock shelves, clean, organize files, enter data online, help organize and prepare for Christmas
- Arrange food pop ups for extra food coming in that needs to be used and utilize interaction with new people through the door to share resources
- Coverage in the youth center working with youth
- Collaborating with other team members to plan programming for youth, senior’s families or single adults.
Regional Campus Support
Lethbridge College
10.2018 - 04.2020
- Invigilating exams
- Preparation for courses running in the campus
- Administrative duties including coordinating community groups use of facilities
- Oversee Video conference classes
- Comply with college policies on and off campus
- Provide support to students or potential students
- Communicate with community organizations.
Regional Campus Support
Lethbridge College
11.2011 - 04.2020
- Invigilating exams
- Preparation for courses running in the county
- Oversee Video conference classes
- Comply with college policies
- Provide support to students or potential students
- Work independently in Vulcan reporting to supervisors on a regular basis
- Continue to have a working relationship with different organizations throughout the county
- Coordinate with instructors for in person classes, organize with facilities for use of space.
CSR
ATB Financial
03.2014 - 07.2018
- Provide excellent customer service to customers
- Have sufficient knowledge about the banking products and services
- Attend to customer requests promptly
- Follow bank’s policies and procedures, code of conduct and regulatory guidelines
- Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
- Channel complex customer complaints and challenges to the right quarters for effective resolution
- Continuously update skill by participating in professional required & optional trainings.
CSR
Bank of Nova Scotia
05.2006 - 03.2014
- Same as above banking experience, aside from a completely different computer system.
Education
Education assistant certificate, English 1150, Foundations of Educ Assistance, Observation and Assessment, Self-Regulation in Classroom, Interpersonal Communications, Field placement I @ VPES February 2020-March 2020 Grade 5/6 w/Ali Mundy, Language Arts Instruc. Support, Multicultural Issues, Field placement II @ CCHS with Karly Tarney – Grades 7-10, Math - 1150, Psychology – 1170 Human Development -
Lethbridge College
04.2024
Skills
- Client Advocacy
- Critical Thinking
- Decision-Making
- Problem Identification
- Employee Recruitment and Hiring
- Emergency Readiness
- Process Improvement
- Staff Supervision
- Client Relations
- Advanced problem solving
- Conflict Management
- Client rapport
Certificates Training Workshops
- National Coordinated Access training – Conference hosted by RDN
- ASIST - Applied Suicide Intervention Skills Training
- NACTATR Foundations
- Mental Health Awareness and support
- Standard First Aid Level C CPR and AED
- Mental Health First Aid 8 hr $ 12 hr
- Wellness strategies, Suicide Prevention, Intervention and Postvention, Front Line skills, De-escalating potentially violent situations (emotional safe spot)
- Provincial Emergency Social Services Training Basic, Facilities management, RRCP/MAERS & Donations management
- 2SLGBTQQIA+ Creating Culture of Respect and Diversity
- Trauma Informed Care and Workplaces
- Group Crisis Intervention
- Momentum Financial Literacy - Facilitator Training for the Financial Literacy Curriculum
- Momentum Financial Literacy- Facilitator Training for Mental Health and Addictions
- Money smarts & financial habits
- CISM - Critical Incident Stress Management
- Food Safety
- CVITP Software – Volunteer Income tax program
- Webinars
- Homeless Training – Compassionate solutions to problematic behaviors
- Hope and Hopelessness Workshop
- Moosehide Campaign
- Communication – The Crucial skills
References
- Dawn Wiseman, 403-485-2192
- Melissa Rooke, 403-815-5908
- Kristen Demone, 403-394-9449
Languages
Timeline
Rural Reaching Home Coordinator
Vulcan Regional Food Bank
11.2021 - Current
Receptionist/Office Assistant/Volunteer Coordinator
Vulcan and Region FCSS and Vulcan Regional Food Bank
11.2020 - 12.2022
Regional Campus Support
Lethbridge College
10.2018 - 04.2020
CSR
ATB Financial
03.2014 - 07.2018
Regional Campus Support
Lethbridge College
11.2011 - 04.2020
CSR
Bank of Nova Scotia
05.2006 - 03.2014
Education assistant certificate, English 1150, Foundations of Educ Assistance, Observation and Assessment, Self-Regulation in Classroom, Interpersonal Communications, Field placement I @ VPES February 2020-March 2020 Grade 5/6 w/Ali Mundy, Language Arts Instruc. Support, Multicultural Issues, Field placement II @ CCHS with Karly Tarney – Grades 7-10, Math - 1150, Psychology – 1170 Human Development -
Lethbridge College
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