DeAnna Duran
San Jose
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
Work History
Cashier
Kohls
San Jose, CA
11.2025 - 01.2026
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to promote a welcoming environment.
- Handled cash and credit transactions while ensuring compliance with store policies.
Floor Associate
Nordstrom
San Jose, CA
11.2023 - 03.2024
- Answered questions about store policies and addressed customer concerns.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
- Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
- Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
Floor Associate
Old Navy
San Jose, CA
06.2023 - 08.2023
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Learned operational procedures quickly, adapting to various tasks as needed throughout shifts.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Floor Associate
Tjmaxx
Hollister, CA
07.2022 - 01.2023
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Organized merchandise on sales floor to maximize visibility and accessibility.
- Maintained cleanliness and organization of store areas, ensuring compliance with safety standards.
- Collaborated with team members to restock items efficiently during peak hours.
Education
Santa Teresa High School
San Jose, CA06.2021
Skills
- Customer service
- Cash handling
- Inventory management
- Visual merchandising
Timeline
Cashier
Kohls
11.2025 - 01.2026
Floor Associate
Nordstrom
11.2023 - 03.2024
Floor Associate
Old Navy
06.2023 - 08.2023
Floor Associate
Tjmaxx
07.2022 - 01.2023
Santa Teresa High School