DeAnna Case
Brampton,ON
Summary
Motivated worker with exceptional interpersonal skills, communication abilities, and over years of customer service experience. Proven dedication to following health and safety protocols, ensuring a safe and secure work environment for colleagues and customers alike. Great at proactive problem-solving and has a strong commitment to supporting team members.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Camp Leader
City Of Brampton
03.2024 - Current
- Collaborated with fellow camp leaders to create a positive and inclusive environment for all camp attendees.
- Communicated with parents, staff and teachers regarding children or program issues.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Led groups of children safely through variety of camp activities.
- Provided timely feedback to parents regarding their child''s progress throughout the camp session.
- Implemented effective conflict resolution strategies to address behavioral issues among campers.
Concessions Worker
City Of Brampton
05.2023 - Current
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
Seasonal Worker
Downey's Farm
09.2022 - Current
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
Education
High School Diploma -
St. Edmund Campion Secondary School
Brampton, ON06.2025
Skills
Customer Service
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cash Handling
Reliability and punctuality
Customer Relations
Languages
English
Native or Bilingual
French
Limited Working
Certification
CPR C & First Aid Certified
High FIVE Certified
Food Handlers Certified
Timeline
Camp Leader
City Of Brampton
03.2024 - Current
Concessions Worker
City Of Brampton
05.2023 - Current
Seasonal Worker
Downey's Farm
09.2022 - Current
High School Diploma -
St. Edmund Campion Secondary School
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