Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Software
Quote
Additional Information
Timeline
Receptionist
Deanna Butcher

Deanna Butcher

Self Employed Artisan & Holistic Practitioner
Bawlf,AB

Summary

Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused and willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high regard for work quality and efficiency.

Overview

10
10
years of professional experience

Work History

Accounts Payable Coordinator

Quinn Contracting Ltd
Bonnyville, Alberta
06.2011 - 08.2012
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Coded invoices to maintain organized and accurate records.
  • Liaised with site management teams and the third party contractors to improve relations between site and administration.
  • Handled high-volume invoice processing with minimal supervision.
  • Maintained vendor records and communicated with vendors to resolve discrepancies.
  • Verified that all vendor invoices have been approved according to policy before processing payments.
  • Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
  • Helped project and operations management employees with accounting-related concerns.
  • Created reports to analyze account balances, payment histories, and other financial activities.
  • Researched invoice disputes and discrepancies with vendors in order to resolve issues quickly.
  • Developed strong working relationships with internal departments in order to ensure timely resolution of inquiries related to accounts payable matters.
  • Addressed month-end closing functions for detailed reporting.
  • Organized records for yearly audits.
  • Conducted periodic reviews of third party contractor files for completeness, accuracy, and up-to-date documentation.
  • Participated in special projects as requested by management team members.
  • Analyzed financial data and prepared reports outlining findings and recommendations.
  • Assisted with the implementation of new processes in order to improve efficiency within the department.
  • Provided assistance with the development of new accounting systems and processes as I had experience with data base creation and coding.
  • Developed strategies to assess operational efficiency and effectiveness across many departments.
  • Oversaw the recruitment, hiring and training of administrative staff members as the company expanded into new territories and took on new projects.
  • Developed training materials and organized orientations for new hires.
  • Developed and implemented plans for training, operations, logistics, and administrative activities.
  • Provided orientation training for new administrative personnel when needed.

Personal Lines Insurance Broker

Brokerlink
Cold Lake, Alberta
08.2008 - 06.2011
  • Provided advice on policy changes, additions, or modifications to existing policies.
  • Analyzed risk exposures associated with each potential client's unique circumstances prior to recommending coverage solutions.
  • Researched and analyzed data to determine appropriate coverage for clients' personal property and assets.
  • Created proposals for new clients outlining the benefits of different types of personal lines insurance policies.
  • Prepared renewal documents for existing customers in a timely manner.
  • Processed payments from clients for premiums due on time and accurately entered into agency management system.
  • Assisted clients in understanding their coverage options, including deductibles, limits, exclusions, and endorsements in easy to understand terms.
  • Reviewed customer accounts regularly to ensure accurate record keeping is maintained.
  • Sourced competitive quotes from multiple carriers based on customer requirements.
  • Evaluated customer claims to determine if they are covered under their policy terms and conditions.
  • Assisted clients in filing claims and guided them through the claims process for a smooth resolution.
  • Collaborated with underwriters to assess risks and determine policy terms and premiums.
  • Performed administrative tasks such as filing documents, printing policies and proof of insurance documentation for clients.
  • Addressed and resolved clients' inquiries and concerns promptly, ensuring high levels of client satisfaction.
  • Maintained current knowledge of industry trends, products, services, competitors' activities and pricing models.
  • Attended conferences, seminars and training sessions as required by company standards.
  • Identified opportunities to increase sales by cross-selling additional policies or services when appropriate.
  • Identified potential leads through investigation of competitors' territories and used penetration techniques to land new business.
  • Developed referral networks with other professionals, resulting in increased business opportunities.
  • Exceeded assigned sales and retention targets each quarter, earning my place on the top brokers in Alberta, Canada and North America lists.
  • Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
  • Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.

Front Desk Receptionist

Cold Lake Health Unit with Alberta Health Services
Cold Lake, Alberta
03.2005 - 08.2008
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled sensitive information in a confidential manner.
  • Assisted with scheduling appointments for clients and visitors.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Assisted in developing new procedures related to the maintenance of health records.
  • Assisted in training new personnel on proper use of the Electronic Health Record system.
  • Conducted periodic audits of patient charts to identify any missing or incomplete documentation.
  • Organized paperwork related to patient records such as lab results or physician orders prior to filing it away.
  • Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
  • Assisted in the development of childhood immunization programs and policies.
  • Ensured proper handling, storage, and disposal of vaccines in accordance with protocols.
  • Responded to inquiries from parents or guardians regarding specific childhood immunization guidelines.
  • Monitored patient records for compliance with childhood immunization requirements.
  • Facilitated communication between health departments, physicians, schools, and other organizations related to immunizations.
  • Maintained accurate documentation of all childhood immunizations administered.
  • Participated in public health outreach initiatives to promote awareness about the importance of vaccinations.
  • Worked effectively in team environments to make the workplace more productive.
  • Coordinated logistics associated with large scale vaccination campaigns such as public community flu vaccination clinics.

Receptionist and Night Auditor

Killam Crossing Hotel
Killam, Alberta
01.2003 - 03.2005
  • Assisted guests with check-in and check-out procedures as needed.
  • Resolved customer complaints in a timely manner while following company policies and procedures.
  • Assisted with room reservations, changes and cancellations.
  • Served as first point of contact for emergency situations requiring evacuation or security personnel.
  • Conducted regular audits of front desk operations to ensure compliance with established standards.
  • Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
  • Ensured that all guest requests were met promptly, courteously and efficiently.
  • Performed administrative duties such as filing documents, preparing correspondence.
  • Identified areas for improvement in accounting processes and controls.
  • Inspected documents such as invoices, vouchers, contracts, purchase orders to verify accuracy of information.
  • Analyzed financial statements and identified discrepancies.
  • Managed daily balancing activities including verifying deposits, preparing currency transaction reports, reconciling shift reports, and preparing bank deposits.

Education

Professional Certification - Data Analytics

Google
Camrose, AB
01-2025

1 Year Certification - Office Administration

Lakeland College
Vermilion, AB
04-2002

Skills

  • Data Management
  • Purchase Order Management
  • Vendor Relationship Management
  • Financial and Account Management
  • Confidentiality
  • Account Reconciliation
  • Cost Estimates
  • Strong Organization
  • Maintaining status reports
  • Customer service expertise
  • Complaint resolution
  • Goal Setting and Achievement
  • Sales and Marketing
  • Budgeting and finance
  • Positive Attitude
  • Collaboration, Teamwork and Leadership Skills
  • Decision-making capabilities
  • Mechanically Inclined
  • Computer Skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

Homeschooling my children for last 4 years

Refurbishing furniture and home decor

Challenging myself to learn new skills such as, crochet, learning to play new instruments to name a few

Passionate about homesteading and self sufficent skills such as hunting, canning, gardening, tool making, mechanical and fabrication, plant medicines and such

Software

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Learning: Database Management (SQL, Oracle, MySQL)

Learning: Programming Languages (Python, Java, C, JavaScript)

Learning: Data Analysis and Visualization (Excel, Tableau, Power BI)

Digital Marketing (SEO, SEM, Google Analytics)

Website Design

Project Management Tool: Trello

Communication and Collaboration: Zoom

Administrative Data Bases: Financial Records & Patient Health Records

Quote

It is never too late to be what you might have been.
George Eliot

Additional Information

I have spent the last 12 years raising my sons and operating my own businesses. I had the blessing of homeschooling my boys the last 4 years, which has been an amazing experience for all of us. As they enter junior and senior high school this fall, I too am moving forward on an exciting journey of reentering the workforce with excitement and vigor!

Timeline

Accounts Payable Coordinator

Quinn Contracting Ltd
06.2011 - 08.2012

Personal Lines Insurance Broker

Brokerlink
08.2008 - 06.2011

Front Desk Receptionist

Cold Lake Health Unit with Alberta Health Services
03.2005 - 08.2008

Receptionist and Night Auditor

Killam Crossing Hotel
01.2003 - 03.2005

Professional Certification - Data Analytics

Google

1 Year Certification - Office Administration

Lakeland College

Similar Profiles

CREATE PROFILE
Deanna ButcherSelf Employed Artisan & Holistic Practitioner