Deanna Beck
Sundridge,ON
Summary
Experienced professional with over 28 years of work experience, including 10+ years in a call center environment and 3 years working from home. Specialized in debt collection and resolution, with in-depth knowledge of the banking industry and credit card products. Skilled in the art of communication (AOC) and behavioral economics (BE).
Overview
29
29
years of professional experience
Work History
Dispatch/Office Administration
Greens Haulage
Sundridge
06.2022 - 01.2024
- Organize and maintain office, computer knowledge.
- Dispatch and scale trucks with aggregates.
- Customer relations via phone or in person.
Customer Service
Canadian Tire Financial
Welland
11.2009 - 10.2021
- 10-year call center setting with 3-year work-from-home experience.
- Roadside assistance helps customers in a stressful situation.
- Creating customers for life, problem solve at 1st contact.
- Retained customers maintaining relationship.
- Outbound sales calling customers on different campaigns, taking on new campaigns such as Upsell with positive results, and taking on pilots as required by management.
- Worked collections, educating customers on maintaining good credit while helping to get them up to date.
- Maintained accurate records of all customer service interactions.
SWING MANAGER
McDonald’s
Port Colborne
04.2007 - 11.2009
- Manage staff's duties and responsibilities.
- Responsible for closing or opening the restaurant.
- Team leader and Manager certification.
- Handling of cash and order taking.
- Strict adherence to policies, environment
DEBT RECONCILIATION / ASSISTANT MANAGER
Phillips & Cohen Associates
Welland
10.2005 - 04.2007
- Promoted to Assistant Manager within seven months
- Maintained the administrative duties including letters to clients
- Proven skip tracing skills to locate people and information
- Collected 3rd Party Debt successfully while educating people
- Ability to deal with negative conflict achieving positive results.
Non-Gaming Supervisor
Casino Niagara/Fallsview
Niagara Falls
07.1995 - 10.2005
- Part of the original operation of Non-Gaming Bank within any Casino
- Maintained an OLG License for 10 years
- Keeping up and exceeding with a million-dollar business dealing with a wide range of patrons meeting their needs
- Over looked a department along with administrative work tracking all Associates time including vacation within the department along with payroll
- Experience within the banking environment; verification and balancing procedures; reporting inconsistencies; accounts receivables
- Responsible for schedules for a large department of full time, part time and contract employees, average 50-60 associates
- High concentration to customer service with various training provided yearly.
Education
Diploma in 1st Year Tax Preparation -
H&R Block Course
Niagara Falls, ONEffective Communication – Continuing Education Course -
Niagara College
Welland, ONDiploma in Business Accounting -
Niagara College
Welland, ONGeneral -
Ridgeway/Crystal Beach Secondary
Ridgeway, ONSkills
- Collections
- Call Center Operations
- Active Listening
- Customer Service
- Customer Relations
- De-Escalation Techniques
- Relationship Building
- Credit card payment processing
- Issue and Complaint Resolution
Timeline
Dispatch/Office Administration
Greens Haulage
06.2022 - 01.2024
Customer Service
Canadian Tire Financial
11.2009 - 10.2021
SWING MANAGER
McDonald’s
04.2007 - 11.2009
DEBT RECONCILIATION / ASSISTANT MANAGER
Phillips & Cohen Associates
10.2005 - 04.2007
Non-Gaming Supervisor
Casino Niagara/Fallsview
07.1995 - 10.2005
Diploma in 1st Year Tax Preparation -
H&R Block Course
Effective Communication – Continuing Education Course -
Niagara College
Diploma in Business Accounting -
Niagara College
General -
Ridgeway/Crystal Beach Secondary
Similar Profiles
Navdeep VyasNavdeep Vyas
Vice President - Operation & Sales at Greens Towness Private Limited(Greens Foods Craft India Private Limited)Vice President - Operation & Sales at Greens Towness Private Limited(Greens Foods Craft India Private Limited)
Craig FieldCraig Field
Log Truck Driver at C&T Dwyer Log HaulageLog Truck Driver at C&T Dwyer Log Haulage
RAMADHAN MMANGARAMADHAN MMANGA
Truck Driver at Tanzania Road Haulage (1980) LTDTruck Driver at Tanzania Road Haulage (1980) LTD
Uchenna ArohUchenna Aroh
Longhole Driller (ITH) at Major DrillingLonghole Driller (ITH) at Major Drilling
Christina GramignaChristina Gramigna
Elementary Teacher at Halton Catholic District School BoardElementary Teacher at Halton Catholic District School Board