Deanna Baker
Campbellford,ON
Summary
Proactive Relationship Manager Business Markets with extensive experience in client acquisition, risk mitigation, and new business development. Consistently exceeded sales goals by cultivating strong professional networks and providing tailored financial solutions. Strong communicator skilled in team leadership and enhancing client satisfaction to drive revenue growth.
Overview
14
14
years of professional experience
Work History
Relationship Manager Business Markets
RBC Royal Bank
07.2017 - Current
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Champion digital enablement and be an advocate of RBC mobile and online applications, enable our clients to engage with RBC through the channel of choice
- Relationship Manage a portfolio of Business Clients, proactively staying on their path, meeting with clients on-site to gain a thorough understanding of their business objectives, operations, current and future needs
- Plan and prioritize client and market activities with ONE RBC colleagues, connecting Business owners and their employees RBC partners to ensure they are fully anchored to the full RBC team for all of business and personal financial needs to win as One RBC
- Manage risk and exercise due diligence in all banking procedures and develop appropriate action plans in response to concerns/risks
- Proactively contact clients, gather insights through client discovery, understand their needs and changing circumstances and ongoing satisfaction with all of RBC
Branch Manager
RBC Royal Bank
02.2015 - 07.2017
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Manager of Client Care
RBC Royal Bank
09.2010 - 02.2015
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity. With 12 direct reports across 2 locations.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Established performance and service goals and held associates accountable for individual performance.
Education
High School Diploma -
Campbellford District Highschool
Campbellford, ON06-1998
Skills
- Relationship building and management
- Excellent Communication
- Portfolio Growth
- Team Leadership
- Client acquisition
- Risk Mitigation
- Loans
- New Business Development
- Business relationship cultivation
- Financial Services
Languages
English
Full Professional
Timeline
Relationship Manager Business Markets
RBC Royal Bank
07.2017 - Current
Branch Manager
RBC Royal Bank
02.2015 - 07.2017
Manager of Client Care
RBC Royal Bank
09.2010 - 02.2015
High School Diploma -
Campbellford District Highschool
Similar Profiles
Kera ParadaKera Parada
Financial Planner at RBC Royal BankFinancial Planner at RBC Royal Bank
Leah CotieLeah Cotie
Banking Customer Service Representative at RBC Royal BankBanking Customer Service Representative at RBC Royal Bank
Sadiyya Latiff-LewisSadiyya Latiff-Lewis
Senior Business Analyst at RBC Royal Bank (Trinidad & Tobago) LimitedSenior Business Analyst at RBC Royal Bank (Trinidad & Tobago) Limited