Deanna Adams
Calgary,Canada
Summary
Results-driven Customer Service Representative with over 5 years of experience in the banking sector, particularly at HSBC Bank Canada. Proven expertise in sales, fraud prevention, and employee training, alongside a commitment to delivering exceptional customer experiences. Actively promotes diversity and inclusiveness while enhancing team performance through effective knowledge sharing. Adept at resolving customer inquiries with a focus on building lasting relationships and improving overall satisfaction.
Overview
8
8
years of professional experience
Work History
Skincare Specialist
Boutique Inc
02.2015 - 07.2015
- Company Overview: Representing the brand of Vichy and La Roche-Posay
- Demonstrate personalized skin care solutions to generate sales
- Use of Dermatology tools - Video Microscope, Hydrometer to increase customer knowledge
- Educate clients on skincare, UVA/UVB and skin cancer awareness
- Build and maintain relationships with expert skin care advice
- Skin care events to generate high sales volume
- Create bookings with Beauty Boutique Managers
- Meet/exceed targets, track sales status and online bookings current
- Representing the brand of Vichy and La Roche-Posay
Customer Service Representative
HSBC Bank Canada
10.1998 - 09.2006
- Recognized and rewarded for regularly meeting and exceeding sales targets
- Sales in RRSP, Bonds, GIC, SDB, Master Card, Night Deposit Rentals, Saving/Chequing Accounts, foreign currency accounts, mutual fund referral, commercial account investment referral
- Stress Toleration and Judgment/ problem solving
- Know your customer/responding to account inquiries/recognizing sales opportunity
- Competent with cross sells and referrals
- Knowledge in time sensitive vaults and night drop activities
- Competent in foreign exchange practices
- Training of new employees
- Completing large cash and coin orders for businesses
- Preparing money orders and drafts in dual signatures and stamp
- Excellent comprehension to balance debits/credits and reconcile errors if needed
- Night Deposit and ATM Balancing
- Dual cash custodian and cash cage privileges
- Committed and involved team player with all levels of organization
Education
High School Diploma -
Makeup Certificate -
IAP Career College
ENGL255
Athabasca University
CMIS245 (Word, Excel, PowerPoint, Access)
Athabasca University
XBUS1165 Keyboarding
Norquest
Skin Care Seminars
Vichy and La Roche - Posay
HSBC BANK CANADA
Mandatory Financial Institution Courses
Skills
- Customer Service
- Sales
- Leads
- Cross Sales
- Referrals
- Promotions
- Social Media
- Microsoft Office
- Excel
- Word
- Power Point
- Access
- Professional Demonstrator
- Makeup
- Written Communication
- Verbal Communication
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Volunteercommunityinvolvement
- Letters Against Isolation - Writing Letter to Seniors in homes, Present
- Volunteer Theatre Back Stage - Myer Horowitz - Shelley’s Dance Company, 03/01/20
- Shell Canada Scotford, Forst Sask - Christmas Party Dinner Organizer with Budget, 12/01/18
- BC Prince Rupert Dance Competition - Parent Chaperone, 05/01/18
- IDO World Dance Championships Team Canada/Wetzlar Germany, 10/01/16
- FIFA Women’s Soccer World Cup Volunteer, 06/01/15
- Field Trip Group Leader Pine Street School, 09/01/15
- Kit Canvassing Leader/Fund Collector/Distributor Canadian Diabetes Association, 11/01/15
- Attend yoga fundraisers for Edmonton Food Bank, 09/01/14
- Raised awareness and funds for Om Group - Sattva Yoga “Free the Children”, 08/01/13
Educationandprofessionaldevelopment
- Athabasca University ENGL255
- Athabasca University CMIS245 (Word, Excel, PowerPoint, Access)
- Norquest - XBUS1165 Keyboarding
- Vichy and La Roche - Posay Skin Care Seminars
- IAP Career College Makeup Certificate
- Mandatory Financial Institution Courses - HSBC BANK CANADA
- High School Diploma
Timeline
Skincare Specialist
Boutique Inc
02.2015 - 07.2015
Customer Service Representative
HSBC Bank Canada
10.1998 - 09.2006
High School Diploma -
Makeup Certificate -
IAP Career College
ENGL255
Athabasca University
CMIS245 (Word, Excel, PowerPoint, Access)
Athabasca University
XBUS1165 Keyboarding
Norquest
Skin Care Seminars
Vichy and La Roche - Posay
HSBC BANK CANADA
Mandatory Financial Institution Courses
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