DEANN VARGAS
Highland
Summary
At Palm Imaging - Loma Linda, I enhanced patient satisfaction through exemplary customer service and efficient insurance verification, mastering HIPAA compliance. Fluent in Spanish, I adeptly managed patient registrations and fostered trust, significantly improving the clinic's operational efficiency. My punctuality and hardworking nature, coupled with a talent for scheduling and empathy, underscore my commitment to healthcare excellence.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Palm Imaging - Loma Linda
03.2010 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
Education
High School Diploma -
San Gorgonio High School
San Bernardino, CA06-2002
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Scheduling appointments
- Eligibility determination
- Fluent in Spanish
- Patient registration
- Punctual and hardworking
Languages
Spanish
Professional Working
Timeline
Patient Service Representative
Palm Imaging - Loma Linda
03.2010 - Current
High School Diploma -
San Gorgonio High School
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