Summary
Overview
Work History
Education
Skills
Areas of Knowledge
Timeline
Generic

Deann Marshall

Chilliwack,BC

Summary

Dynamic operations leader with a proven track record at Xyolhemeylh - F.V.A.C.F.S.S., enhancing operational efficiency and fostering teamwork. Skilled in strategic planning and staff development, I successfully optimized workflows and built strong community relationships, ensuring compliance with provincial standards. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

29
29
years of professional experience

Work History

Director of Operations

Xyolhemeylh - F.V.A.C.F.S.S.
09.2022 - Current
  • Working with 17 local communities on address community concerns and build connection between internal or external training or service providers.
  • Working with local Designated Band Representatives on addressing matters relating to implementation of Child Protection Policy while incorporating community standards and family systems.
  • Create and maintain working relationships with local Indigenous communities, participate in Protocol reviews and assist and participate in community development of culturally appropriate services.
  • Work in collaboration with Family Strengthening Director of Operations to ensure a good working relationship that meet the needs of local communities and families.
  • Ensured regulatory compliance by staying informed of changes in Provincial Standards and Policy.
  • Development of tracking systems that monitor compliance.
  • Provide Clinical Supervision to Team Leads.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.

Team Leader

Xyolhemeylh - F.V.A.C.F.S.S.
10.2008 - 09.2022
  • Led cross-functional teams including Screening, Family Development Response and Investigations, Family Services, Guardianship and Out of Care Options.
  • Facilitated conflict resolution among team members, maintaining a positive work environment and high morale.
  • Maintain and review audit standards, file reviews and ICM.
  • Build and maintain relationships with community stakeholders including R.C.M.P, Community Services, ICAT and Ministry for Children and Family Development.
  • Assisted in recruitment to build a team of top performers.
  • Analyzed team performance metrics to identify areas for improvement.
  • Facilitated regular meetings to ensure alignment on goals and objectives across departments.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Social Worker

Xyolhemeylh- F.V.A.C.F.S.S.
01.1998 - 10.2008
  • .Provided comprehensive case management services to diverse client populations
  • Advocated for clients' rights and access to essential culturally appropriate services.
  • Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and provincial standards.
  • Coordinated referrals to specialized services, streamlining the process for both clients and partner agencies.
  • Built trust within diverse communities through culturally sensitive outreach efforts aimed at promoting awareness of available services.
  • Trained new staff members in agency policies, procedures, and best practices for effective service delivery.

Family Support Worker

Xyolhemeylh - F.V.A.C.F.S.S.
08.1996 - 01.1998
  • Working with away from home Indigenous families involved with the Ministry of Children and Family Development.
  • Provide supervision and access to families.
  • Create parenting workshops,

Education

Bachelor of Arts - General Studies

University of The Fraser Valley
Abbotsford

Skills

  • Relational
  • Strength based practice
  • Trauma informed to Indigenous children and family's history to Government implemented practice
  • Operations oversight
  • Strategic planning
  • Leadership training
  • Teamwork and collaboration
  • Staff training/development

Areas of Knowledge

Chapter 2

Chapter 3

Chapter 4

Chapter 5

AOPSI Standards 

Integrated Case Management proficient 

After Hours work and scheduling 



Timeline

Director of Operations

Xyolhemeylh - F.V.A.C.F.S.S.
09.2022 - Current

Team Leader

Xyolhemeylh - F.V.A.C.F.S.S.
10.2008 - 09.2022

Social Worker

Xyolhemeylh- F.V.A.C.F.S.S.
01.1998 - 10.2008

Family Support Worker

Xyolhemeylh - F.V.A.C.F.S.S.
08.1996 - 01.1998

Bachelor of Arts - General Studies

University of The Fraser Valley

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