Deandrea Sheppard
Vernon,BC
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
1
1
Certification
Work History
Receptionist
Fabutan
- Performed eyelash extension services to clients, including application, maintenance, and removal of eyelash extensions
- Consulted with clients to determine their desired lash look and provided recommendations based on their natural lashes and eye shape
- Ensured a clean and sanitary work environment by following proper sterilization and disinfection protocols
- Kept accurate records of client preferences, product usage, and service history
- Stayed up-to-date with the latest trends, techniques, and products in the eyelash industry
- Provided exceptional customer service and addressed any client concerns or questions
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Cannabis Concierge
Spiritleaf
- Attention to detail with customers
- Organization of Cannabis
- Inventory management
- Opening & closing of store
- Trained new employees
- Years of customer service experience
- Multiple management mentors
- Workday
- D365 Front sale
- Kept the place shiny and clean
- Perfect attendance
- Motivated co workers daily
- Learned how to work under pressure for long periods of time
- Had to handle "rough" customers
- Cash management
- Attend meetings
Sales Advisor
Sports Check
- Spearheaded the organization of promotional events that resulted in greater brand awareness and elevated sales figures.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Cashier
Walmart
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Upsold additional products and services to customers, increasing revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Lash Technician
Self Employed Services
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
- Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
Pet Sitter
Self Employed Services
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Followed pet care instructions for dietary needs and medication regimens.
Babysitter
Self Employed Services
- Transported children to and from activities using personal or family vehicle.
- Regularly traveled with family to help with vacation activities and childcare.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Communicated positively with children and guardians.
Education
High School Diploma -
Holy Trinity High School
Fort McMurray, AB2022
No Degree - Sociology
Keyano College
Fort McMurray, ABSkills
- Supply Ordering
- Travel Arrangements
- Correspondence Management
- Professional Demeanor
- Interpersonal and written communication
- Team Cooperation
- Product Promotions
- Dispute Mediation
- Time Management
- Retail Sales
Languages
English
Native or Bilingual
inuktitut
Professional Working
Certification
- First Aid
- Pro Serve
- Sell Safe
- QCW
- Serving It Right
- Selling It Right
Timeline
Receptionist
Fabutan
Cannabis Concierge
Spiritleaf
Sales Advisor
Sports Check
Cashier
Walmart
Lash Technician
Self Employed Services
Pet Sitter
Self Employed Services
Babysitter
Self Employed Services
High School Diploma -
Holy Trinity High School
No Degree - Sociology
Keyano College
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