Deandre Malay-Louanglath
Sacramento,CA
Summary
Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Hands-on experience in troubleshooting, maintenance, and repairs. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
8
8
years of professional experience
Work History
Technician
Roseville Toyota
08.2024 - 09.2025
- Inspected and diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance work and automobile services
- Changed and rotated automobile tires as needed
- Complete warranty services according to manufacturer specifications
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Collaborated with service advisors to accurately assess client needs and recommend appropriate services.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Conducted oil changes efficiently, ensuring adherence to safety protocols and quality standards.
Automotive Technician
Safelite Auto Glass
Sacramento, CA
10.2021 - 12.2022
- Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology. Promote and sell Safelite promotional items to customers.
- Diagnosed and repaired various automotive issues including glass replacements and windshield repairs.
- Implemented process improvements to reduce repair times and enhance customer satisfaction.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Conducted quality inspections post-repair to ensure optimal vehicle performance.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
Automotive Technician
Kwik Auto Glass
01.2019 - 09.2020
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Diagnosed and repaired various automotive issues including glass replacements and windshield repairs.
- Collaborated with team members to enhance workflow efficiency in service delivery.
- Maintained accurate records of repairs and services performed for customer reference.
- Managed inventory of auto glass components, ensuring timely availability for repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Cashier
Safeway
01.2018 - 01.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Collaborated with team members to ensure smooth store operations.
- Organized inventory and ensured proper stock rotation to maintain product freshness.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Occupational Studies - Automotive Engineering
Universal Technical Institute
Sacramento, CA03-2024
Skills
- Automotive diagnostics and troubleshooting
- Use of diagnostic tools (OBD-II scanner, multimeter, manufacturer-specific software)
- Attention to detail
- Maintenance and repairs
- Electrical system diagnostics (wiring, sensors, modules)
Timeline
Technician
Roseville Toyota
08.2024 - 09.2025
Automotive Technician
Safelite Auto Glass
10.2021 - 12.2022
Automotive Technician
Kwik Auto Glass
01.2019 - 09.2020
Cashier
Safeway
01.2018 - 01.2019
Associate of Occupational Studies - Automotive Engineering
Universal Technical Institute