DeAndre Franks
Hawthorne
Summary
Customer-focused Instacart Shopper with several years of personal shopping experience, including in-store product selection and delivery. Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer need on time and in perfect condition.
Overview
22
22
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Instacart Shopper
Instacart
Los Angeles
11.2023 - Current
- Collect grocery orders efficiently for customers using mobile apps.
- Managed time effectively to meet delivery schedules consistently.
- Shopped for items based on customer preferences and dietary restrictions.
- Communicated with customers to clarify order details and substitutions.
- Greeted customers and responded to inquiries in a friendly and professional manner.
Delivery Driver
Uber Eats
Los Angeles
08.2019 - 10.2023
- Delivered food promptly to customers using a reliable navigation app.
- Provided excellent customer service by interacting positively with clients during deliveries.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Communicated effectively with customers to confirm delivery details and address inquiries.
- Maintained vehicle cleanliness and ensured compliance with safety regulations.
Merchandiser
Advantage Solutions
Los Angeles
07.2019 - 01.2020
- Managed product displays to enhance visibility and attract customer attention.
- Collaborated with team members to ensure effective inventory management processes.
- Assisted in executing promotional campaigns to drive sales and consumer engagement.
- Maintained accurate records of stock levels and product placements for audits.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Built product displays and placed appropriate signage for merchandise.
Amazon Delivery Driver
Amazon
Los Angeles
07.2016 - 10.2018
- Delivered packages efficiently within designated time frame.
- Collaborated with warehouse staff to streamline package loading processes.
- Navigated routes using GPS technology to ensure timely deliveries.
- Conducted vehicle inspections to maintain safety and compliance standards.
Security Guard
Heather Village
Culver City
03.2015 - 07.2018
- Monitored premises for security breaches and suspicious activities.
- Provided exceptional customer service while addressing visitor inquiries and concerns.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Conducted regular patrols to ensure safety and compliance with policies.
- Responded promptly to alarms and incidents, ensuring proper communication.
Baggage Handler
G2 Secure Staff
Los Angeles
12.2007 - 05.2014
- Packaged passenger luggage efficiently for timely airport operations.
- Followed safety protocols to maintain a secure working environment.
- Operated conveyor belts to transport bags to designated areas.
- Collaborated with team members to maintain organized baggage flow.
- Ensured compliance with safety protocols during baggage handling.
Los Angeles Airforce Base Commissary
Los Angeles Air Force Base
El Segundo
08.2003 - 10.2005
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Lawndale High School
Lawndale, CASkills
- Grocery order management
- Route optimization
- Customer communication
- Safety compliance
- Customer service
- Strong work ethic
- Reliability and punctuality
- Heavy lifting
Languages
English
Native/ Bilingual
Certification
- High School Diploma
- CDL
References
References available upon request.
Timeline
Instacart Shopper
Instacart
11.2023 - Current
Delivery Driver
Uber Eats
08.2019 - 10.2023
Merchandiser
Advantage Solutions
07.2019 - 01.2020
Amazon Delivery Driver
Amazon
07.2016 - 10.2018
Security Guard
Heather Village
03.2015 - 07.2018
Baggage Handler
G2 Secure Staff
12.2007 - 05.2014
Los Angeles Airforce Base Commissary
Los Angeles Air Force Base
08.2003 - 10.2005
Lawndale High School