Summary
Overview
Work History
Education
Skills
Timeline
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DEANDRE FERRELL

San Diego

Summary

Accomplished Account Manager offering years of experience developing and maximizing within the B2B sales sector. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging within various account leadership.

Overview

19
19
years of professional experience

Work History

Lead Flight Attendant

American Airlines
02.2018 - Current
  • Specialized Lead flight attendant with extensive customer service experience in domestic and international flight operations
  • Leading and managing domestic and international operation of flight crew members, administrative and security matters for flight departures and arrivals
  • Overseeing all in -flight activities -Controlled and coordinated with flight cabin crew and Federal Air Marshals to ensure safety and security -Assisted passengers with needs and concerns before, during and after flight - Managed crew tasks, rest periods and compliance with FAA policies -Attended management meetings regarding work in-progress, accomplishments and any issues -Prioritized in-flight staff requirements to meet customer satisfaction
  • Provided, managed and supervised routine pre-and-post in-flight safety briefings and irate passenger issues
  • Identified and determined solutions of potential safety and or security concerns.

Business to Business Account Manager

Verizon Wireless
07.2015 - 01.2018
  • Managed and assisted three retail locations with small to medium business accounts.
    Regularly exceed monthly targeted sales goals by 120%.
  • Managed all phases of customer lifecycle from business development, through deal closure and post-sale implementation and account management.
  • Led weekly prospecting campaigns to business customers in new territories.
    Assisted in providing in-house client consultation as needed.
  • Consistently completed 100-150 calls per week to generate new business leads. Researched and responded to client queries as required. Regarding monthly accounts.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Hosted weekly sales meetings to motivate and reward top representative.

Sales Manager

Verizon Wireless
08.2014 - 07.2015
  • Management of flagship retail location in the Southern California area.
    Selected to Winner Circle top 10% of Sales Managers.
  • Lead the new hire development program for on boarding new sales representatives.
  • Calculated monthly commission and ran accurate forecasting reports for sales team of 20+ representatives.
  • Resolves customer complaints by investigating problems; developing solutions; preparing reports.
  • Assisted with monthly inventory counts to correctly reconcile any lost or stolen devices and accessories.
  • Facilitated new owner’s workshops to show customer how to utilize new smartphones, tablets and broadband cards. End results increase customer retention and overall satisfaction.

Retail Solutions Specialist

Verizon Wireless
08.2012 - 08.2014
  • Consistently exceeded quota surpassing targets as much as 250%.
  • Consistently ranked as one of the top performers in the region.
  • Selected to a one of the leads and
    mentoring program for the west area region to share personal best sales practices.
  • Assisted management in the presentation of daily and weekly sales meeting agenda.
  • Ranked as a top sales representative in our customer service satisfaction survey.

Human Resource Coordinator

Best Buy
01.2009 - 07.2012
  • Responsible for pulling applications, reviewing qualifications, new employee orientation including scheduling, conducting interviews and facilitating all new employee activities and sessions
  • Assisted in training new and other sales associates in the store to maintain high customer satisfaction.

Senior/Supervisor

Best Buy
01.2007 - 01.2009
  • Customer Service Operations
  • Supervised the front-end team including the cashier and customer services associates
  • Provided assistance with customer purchases and return and exchanges
  • Oversaw the daily cash flow, the countdown of the registers, and deposit of closing day sales.

Sales Consultant

Best Buy Mobile
08.2004 - 01.2007
  • Greeted and assisted them in making purchase decisions
  • Assisted with physical inventory, restocking, display and price marking of merchandise as needed
  • Maintained a constant trend of growth as a full time associate in my department.

Education

B.A. - Business Administration Concentration, Management

California State University
San Bernardino, CA

Skills

  • Leadership Experience
  • Customer-Relationship Management
  • Project Management
  • Strategic Planning, Accurate Sales Forecasting
  • Pipeline Management
  • Prospecting, Negotiation and Closing Skills
  • Client Relationship Management
  • Business-to-Business Sales
  • Coaching and Training
  • Relationship Management
  • Company Culture and Values
  • Verbal and Written Communication

Timeline

Lead Flight Attendant

American Airlines
02.2018 - Current

Business to Business Account Manager

Verizon Wireless
07.2015 - 01.2018

Sales Manager

Verizon Wireless
08.2014 - 07.2015

Retail Solutions Specialist

Verizon Wireless
08.2012 - 08.2014

Human Resource Coordinator

Best Buy
01.2009 - 07.2012

Senior/Supervisor

Best Buy
01.2007 - 01.2009

Sales Consultant

Best Buy Mobile
08.2004 - 01.2007

B.A. - Business Administration Concentration, Management

California State University

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DEANDRE FERRELL