Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
Work History
Front End Cashier
Wholesale Club
10.2020 - 07.2024
Enhanced customer satisfaction by providing efficient and friendly service during checkout.
Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
Approached every question or concern with calm and level-headed approach.
Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
Social Services Assistant
Skills for Change
06.2021 - 08.2021
Developed educational materials on various social issues to inform both clients and the broader community about available resources.
Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
Provided empathetic support to clients during crisis situations, facilitating timely interventions by relevant professionals.
Enhanced client satisfaction by providing timely and accurate information on available social services programs.
Streamlined administrative processes by implementing efficient record-keeping systems and data management techniques.
Education
Bachelor of Science - Psychology
Wilfrid Laurier University
Waterloo, ON
10.2023
High School Diploma -
St. Aloysius Gonzaga Secondary School
Mississauga, ON
06.2019
Skills
Psychology graduate from Wilfrid Laurier University 2023
Ability to resolves conflict situations in a timely and effective manner
Customer Service
Ability to work independently or in a team setting, as part of a diverse environment
Ability to communicate effectively both orally and in writing with all levels of staff
Ability to work under pressure
Ability to listen and understand
Dependable, efficient, highly motivated and professional
Excellent organizational skills
Quick Learner
Data Entry and Computer Skills
Time Management
Languages
French
Professional Working
Extracurricular experience
WLU Mindfulness Club: Assisted in planning activities for students, Spread awareness about mental health through different streams and activities
ABS (WLU Association of Black Students): Collaborated with peers to create a dynamic, engaging and inclusive school environment, Planned activities that fostered integration of various cultures in the school community
LSFL (Laurier Students for Learning): Participated in one-on-one reading program with elementary students and assisted them with homework
Nursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery UnitNursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery Unit