DEANA BALLANTYNE
Stonewall,MB
Summary
To obtain a challenging position, with the opportunity for professional growth based on the use of abilities as a hardworking and passionate job seeker with strong organizational skills. I am ready to help the team achieve company goals.
Overview
7
7
years of professional experience
Work History
Owner
Licensed home Daycare (within Province of Manitoba)
05.2017 - 07.2022
- Ensure safety for children in my care
- Prepare food/ crafts/ outdoor activities/ adequate sleeping arrangements for children.
- Prepare correspondences and notices for parents
- Maintain a strict schedule
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
Bank Teller
RBC Royal Bank (RBC)
10.2015 - 05.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Book client appointments for mortgages/ loans/ credit cards.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Placed orders for customer checks and verified starting numbers.
- Counted and packaged currency and coins.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Executed wire transfers, stop payments and account transfers.
Personal Office Assistant to top Corporate Sales |Associate
Elite Communications/ BELLMTS
03.2015 - 10.2015
- Prepare contracts, file and have contracts signed
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Set up phones using RPM
- Organize multi-contract cell phone contracts (10-75 phones) in a timely fashion
- Verified billing accuracy on behalf of corporate clients.
- Handled sensitive information with discretion, maintaining confidentiality at all times.
- Maintained a professional and organized office environment, contributing to overall efficiency and effectiveness.
- Supported staff members in daily tasks to promote teamwork and maximize operational efficiency.
- Demonstrated adaptability when faced with shifting priorities or unexpected challenges while maintaining composure and professionalism.
- Provided exceptional customer service by addressing inquiries promptly and professionally via phone and email correspondence.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Maintained relationships with customers to maximize sales opportunities.
Education
Smart Choices – Responsible Service Certification - Liquor Services
Smart Choices Liquor Service
Winnipeg, Canada01.2023
First Aid Certificate - First Aid
St. Johns Ambulance
Winnipeg, Canada01.2022
Financial Peace
Newlife Church
Stonewall, Canada01.2019
High School Diploma -
Faith Academy
Winnipeg, Canada01.2009
Skills
- Teamwork and Collaboration
- Excellent Communication
- Organizational Skills
- Self Motivation
- Reliability
- Interpersonal Skills
- Problem-solving abilities
- Time Management
Timeline
Owner
Licensed home Daycare (within Province of Manitoba)
05.2017 - 07.2022
Bank Teller
RBC Royal Bank (RBC)
10.2015 - 05.2017
Personal Office Assistant to top Corporate Sales |Associate
Elite Communications/ BELLMTS
03.2015 - 10.2015
Smart Choices – Responsible Service Certification - Liquor Services
Smart Choices Liquor Service
First Aid Certificate - First Aid
St. Johns Ambulance
Financial Peace
Newlife Church
High School Diploma -
Faith Academy
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