Dean Weber
Calgary,AB
Summary
Veteran IT Manager with 18 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
24
24
years of professional experience
Work History
IT Manager
City Wide Dental Networks
Calgary, AB
11.2003 - Current
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations and training.
- Guided organizational technology strategy and roadmaps.
- Wrote policy, procedure and manuals governing internal IT use.
- Oversaw daily performance of computer systems and immediately responded to client issues to keep network up and running.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Built, customized and repaired technology based on client requests.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
Help Desk Analyst
Byte Dental Systems
Calgary, Alberta
06.2001 - 11.2003
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Compiled and accurately entered data for each customer encounter to record in system.
Education
MCSE - Information Technology
SHL Systemhouse
Calgary, AB09.1998
Skills
- Leading Projects
- Operational Cost Reductions
- Wide Area Network (WAN)
- Deployment Monitoring
- Strategy Implementation
- Special Projects
- Client Requirements
- Risk Mitigation Planning
- Virtual Local Area Networks
- Computer Hardware Knowledge
Timeline
IT Manager
City Wide Dental Networks
11.2003 - Current
Help Desk Analyst
Byte Dental Systems
06.2001 - 11.2003
MCSE - Information Technology
SHL Systemhouse