Dean Tanner

Work History

TELUS

02.2019 - Current

Managed diverse partner teams to execute CPRD and NGM infrastructure projects effectively
Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
Verified completed projects met approved time, quality, and cost estimates.
Proactively resolved construction challenges to adhere to strict timelines and budget constraints
Established a reputation for excellent crisis management skills when unexpected issues arose during construction, quickly developing solutions to minimize project delays.
Oversaw network integrity and reliability, ensuring continuous service excellence guarantee, compliance with TOPPS standards, and municipal regulations
Conducted regular safety audits to enforce compliance with health and safety regulations and minimize risks

TELUS

01.2013 - 01.2020

Managed and evaluated network build projects, including setup, and testing of UMC's DSLAMs (7330 Alcatel), DMS1-U Timespan Lynch, and T1 services to enhance service reliability
Upgraded and replaced outdated legacy equipment, enhancing network efficiency and capability
Addressed maintenance inquiries and aided in fault isolation and repairs of critical network elements, reducing downtime
Proactively identified and addressed customer needs, delivering tailored solutions to uphold our 'Customer First' commitment
Managed administrative duties including the preparation of time sheets, expense reports, network inventories, and project completion documentation
Managed resources efficiently, and kept performance within budget and schedule constraints
Consistently upheld a high standard of professionalism, navigating varying operational conditions and tight deadlines effectively.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

TELUS

09.2009 - 01.2013

Conducted fusion splicing of both ribbon and single fibre cables, enhancing network integrity and performance
Interpreted complex technical diagrams and drawings to guide the accurate execution of network installations
Utilized OTDR and Optical Power Meter Test Sets for rigorous testing and troubleshooting of fibre optic cables, ensuring superior network quality and reliability
Consistently maintained a professional demeanor, ensuring high-quality service and fostering positive workplace dynamics
Managed comprehensive administrative responsibilities, including the creation of project completion packages and maintenance of accurate network documentation and inventories.

TELUS

08.2008 - 09.2009

Performed precise placement and splicing of both fibre optic and copper cables to enhance network infrastructure
Applied expert knowledge in strand lashing, pole transfers, and aerial line construction to maintain and upgrade telecommunications infrastructure
Demonstrated proficiency in setting poles and placing anchors, crucial for stabilizing and securing aerial network components
Accurately read and interpreted construction prints to ensure adherence to project specifications and designs
Managed scheduling and monitored daily production to keep projects on track and within budget
Regularly communicated project progress to both customers and management, ensuring transparency and alignment with expectations
Oversaw maintenance of project vehicles and managed inventory control of essential equipment and tools, optimizing operational readiness and efficiency.
Maintained compliance with regulatory standards and safety requirements.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Tested components and systems to evaluate performance and identify concerns.

TELUS

10.2006 - 08.2008

Installed and provided support for Future Friendly Home products including home networking, phone services, high-speed internet, and Optik TV, enhancing customer satisfaction through reliable connectivity
Actively promoted and successfully upsold additional TELUS services and products, aligning with customer needs and boosting company revenue
I clearly communicated with customers about service progress, addressed issues, and explained charges, ensuring transparency, and maintaining trust.
Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Adhered to safety protocols and policies to reduce workplace hazards.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Inspected equipment to diagnose operational issues.
Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.