Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Dean McIvor

Calgary

Summary

Experienced business owner and team leader with over 36 years of diverse experience in painting, printing, and the social services industries. Demonstrates a visionary approach to business management, consistently driving process improvements and achieving high customer satisfaction. Proficient in staff supervision, training and sales, with a proven track record of enhancing operational efficiency while expanding market presence. Extremely detailed oriented and willing to do or learn virtually anything. Exemplary knowledge of blockchain systems and their supporting structures. Able to implement these structures into any business model.

Overview

36
36
years of professional experience

Work History

Owner

Castle Painters Inc.
01.2012 - 01.2024
  • Company Overview: Residential and Commercial Painters in Calgary and Red Deer
  • Website: https://castlepainters.ca/
  • Scaled business from solo operation to managing multiple crews, maintaining exceptional quality standards and high client conversion rates
  • Refined sales calls and written estimates for potential clients while consistently closing with at least a 70% conversion rate
  • Introduced new training initiatives for crew leaders which increased production efficiency by over 25%
  • Managed and sustained accurate staffing levels needed to run the company with the need to have at least 3 fully functional crews at all times to meet demand
  • Developed and updated policy and procedure manuals on an ongoing basis
  • Implemented a new Best Safety Practices manual to aid in preventing workplace injuries which resulted in zero WCB claims for our company
  • Organized and guided staff on a daily basis to ensure that high quality standards were met, and exceeded, while striving to have a 100% customer satisfaction rating
  • Prepared surfaces to be painted and applied various types of coatings and paints
  • Residential and Commercial Painters in Calgary and Red Deer
  • Website: https://castlepainters.ca/

Team Lead/Support Worker

The Mustard Seed Ministry
01.2008 - 01.2012
  • Scheduled up to 50 Support Workers and Relief staff to ensure a 24/7 schedule was sustained
  • Supervised 20-30 staff while providing support to clients with high needs and staff when necessary
  • Led support staff, managed 24/7 schedules, and achieved 85% success rate in client housing transitions, demonstrating strong leadership and organizational skills
  • Assisted clients with goal setting and service plans after placement to ensure a smooth transition from homeless to housed while garnering a 93% success rate through our Measurable Outcomes Program
  • Encouraged and supported clients to become as independent as possible
  • Spearheaded the new community outreach program Community is Everything which led to increasing housing retention rates by over 60%

Owner

Prairieland Printing Services
01.2003 - 01.2008
  • Created a business plan, received a business start-up grant from Industry Canada's Young Entrepreneurs Program and completed Mentorship Training mandated by the government
  • Pioneered an Individual Service Plan for each printing company in the province that complemented their production schedules and helped increase production levels by at least 20%
  • Sourced and set up new accounts for purchasing from major ink and printing supply companies in Canada and internationally
  • Performed colour matches for clients from the Pantone Matching System and ensured consistent colour from batch to batch
  • Supplied ink and printing supplies to print shops in Saskatchewan and upon securing a 70% overall market share proceeded to expand into Manitoba
  • Budgeted and controlled adequate inventory levels of ink and supplies at all times

Press Operator

Houghton Boston Printing
01.2001 - 01.2003
  • Optimized press setup, maintaining color consistency and keeping spoilage rates under 5%
  • Resolved mechanical and electrical issues promptly to ensure uninterrupted production
  • Ensured safety procedures were adhered to at all times by keeping a 98% and above safety rating
  • Worked with sales people and clients in high pressure press proofs to match hues, shades, screens and ink densities

Press Operator/Weekend Supervisor

Sundog Printing
01.1988 - 01.2001
  • Supervised 40+ production staff during weekend shifts, adjusted production schedules, inventory control and performed any other duties necessary to run a printing company all while being readily available to problem solve any issues that presented throughout the shift
  • Operated and kept impeccable maintenance on a six colour forty inch Heidelberg offset press with a perfector and coater
  • Streamlined printing processes, boosting productivity and enhancing color consistency across runs, leading to improved client satisfaction and retention
  • Troubleshoot mechanical and electrical problems and liaison with mechanics worldwide when necessary to come up with cost effective solutions
  • Championed the creation of a safety training program that educated 100+ employees on emergency procedures, resulting in an improved workplace readiness and a 30% increase in incident reporting accuracy
  • Established constant communication with sales team and customers in order to keep on schedule at all times
  • Assisted in refining systems and procedures which resulted in a 40% increase to productivity when it came to press proofing
  • Worked on all equipment in the shop to help facilitate easier transitions due to employee attendance issues and high employee turnover

Education

High School -

Earnest Manning High
01.1990

MBA Program - Online Nonprofit Leadership

Bushnell University
01.2012

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Staff management
  • Staff hiring
  • Business launch
  • Business development
  • Business marketing
  • Product branding
  • Bidding processes
  • Social media control

Timeline

Owner

Castle Painters Inc.
01.2012 - 01.2024

Team Lead/Support Worker

The Mustard Seed Ministry
01.2008 - 01.2012

Owner

Prairieland Printing Services
01.2003 - 01.2008

Press Operator

Houghton Boston Printing
01.2001 - 01.2003

Press Operator/Weekend Supervisor

Sundog Printing
01.1988 - 01.2001

MBA Program - Online Nonprofit Leadership

Bushnell University

High School -

Earnest Manning High

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