Summary
Overview
Work History
Education
Skills
Certification
Additional Information
BusinessAnalyst
Dean Karkling

Dean Karkling

Customer Service Expert, Computer Repair, Creative Writer
Broad Cove,Nova Scotia

Summary

Professional-level flexibility to thrive within a team framework as well as environments where the entire process of decision making, organization, and implementation of strategies for successful completion of objectives is my responsibility alone. A proven, successful track record working in an industrial environment while employed at Postmedia Network for 32 years. Meticulous computer repair technician with over 20 years of experience in Windows environments. Consistently working on multiple systems silmutaneously without losing efficiency. Accurate worker with quick problem solving skills and commitment to thorough services. Experience in web design (WordPress), writing engaging blog content and computer tutoring for seniors. Combining the above with various volunteer assignments and being the sole proprietor of a service oriented computer business there are few challenges that I cannot successfully meet.

Overview

40
40
years of professional experience
4
4

Years secondary school diploma

3
3
Certifications

Work History

Sole Proprietor

DR K Computer Clinic
Broad Cove, Nova Scotia
04.2016 - Current
  • Sole proprietor
  • Website Design (WordPress)
  • Computer repair
  • Security tutoring for seniors
  • Sales
  • Networking
  • Peripheral setup
  • Software installation

Assistant desktop support technician

HGS Canada
Liverpool, Nova Scotia
10.2017 - 05.2018
  • Assisting lead desktop support technician as required
  • Keeping accurate records of hardware inventory
  • Ensuring availability of client call requests as needed
  • Software installations
  • Hardware troubleshooting
  • Multi-tasking in various concurrent software environments
  • Workstation and peripheral device setup

Customer service representative

HGS Canada
Liverpool, Nova Scotia
07.2017 - 05.2018
  • Inbound telephone customer care for Rogers wireless, cable
  • Wireless, cable, internet, home phone sales, upselling, cross-selling
  • Billing inquiries
  • Accurate completion of documentation on all customer calls
  • Hardware troubleshooting
  • Multi-tasking in various concurrent software environments
  • Following escalation procedures as outlined by client
  • Floor support as required

Lead, Development Web Presence

Bluenose Coastal Action Foundation
Lunenburg, Nova Scotia
01.2017 - 04.2017
  • Working with a team of dedicated volunteers, my responsibilities included, but were not limited to, the design of a new website and implementation of a stronger, more dynamic and relevant social media presence for the BCAF with the goal of attracting new members and new sources of funding (corporate, private and government) as the Foundation’s project portfolio expanded.
  • Using primarily Word Press, my goal was to collaborate with the team members for content and to seamlessly transfer the maintenance and continued development of the new site, as well as the general web presence of the Foundation.

Co-Vice Chair

Broad Cove Community Association Board
Broad Cove, NS
04.2016 - 04.2017
  • Working side by side with board members, association members and residents of the community to create, organize and implement social events in order to generate funds for allocation to various local causes as well as the maintenance and upgrades to the historic Broad Cove Community Hall.

Sole Proprietor

Greyhawk Computers
Surrey, BC
02.2003 - 01.2015
  • Computer repair
  • Upgrades
  • Custom builds
  • Sales
  • Tutoring
  • Software installation
  • Peripheral setup
  • Networking
  • Maintaining outstanding customer service

Journeyman Pressman

Postmedia Network
Vancouver, BC
10.1983 - 01.2015
  • Completed 4 year apprenticeship program for di-litho letterpress, dry offset, offset newspaper printing.
  • As technology evolved, completed training for Flexography, Man Roland Colorman presses.
  • Chargehand of press crews ranging in size from 8 to 18

Corporate Secretary/Board Member

APWCSA
Broad Cove, NS
12.2015 - 12.2018
  • Association
  • Broad Cove, Nova Scotia
  • Before the APWCSA became an officially recognized not-for-profit association, the group formed, in 2013, the Ad-Hoc Committee to Save Artie’s Pond
  • Recruited to help petition the local residents and businesses for signatures in order to forward our mission
  • Having collected over 500 signatures, we presented our proposal to MODL Council which was unanimously accepted
  • Working alongside a dedicated group of directors, I was responsible for arranging and attending meetings with various government departments and environmental group officials in order to build a support network and to further the Association’s mandate
  • As Corporate Secretary of the Association, officially responsible for:
  • The preparation and custody of all books and records including: members meeting minutes, directors meeting minutes, register of members, filing the annual requirements with the Office of the Registrar
  • The custody of the Seal
  • Timely filing of the Directors’ list and special resolutions with the Office of the Registrar
  • Creating and maintaining APWCSA website

Education

school diploma -

Applewood Heights Senior Secondary
09.1975 - 05.1978

diploma - undefined

grade 12 - undefined

Skills

Goal oriented and success drivenundefined

Certification

Printer and Graphic Arts Craftsman Trade Certification

Additional Information

  • AWARDS AND HONOURS , Lunenburg-Queens Business Excellence Award 2016 Nominated for the LQBE Award in the category of Best New Business.

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Dean KarklingCustomer Service Expert, Computer Repair, Creative Writer