Dean HAGGER
Summary
Dynamic leader with extensive experience at the City of Mississauga, excelling in training and mentoring staff. Proven track record in operations management, Control room management, enhancing team productivity by creating and implementing world class training programs. Strong decision-making skills and a commitment to customer service have consistently improved satisfaction and reduced turnover in diverse teams.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Supervisor, Transit Enforcement
City of Mississauga
04.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Proactive patrols of Transit facilities to maximise staff and public safety
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Supervisor of Training & Operations
City of Mississauga
06.2018 - 04.2025
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Led successful project completions under tight deadlines, such as contract management of multiple City contracts and roll out of internal training programs, coordinating effectively across multiple teams.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
Shift Supervisor, Security Services
City of Mississauga
09.2014 - 06.2018
- Managed shift operations, supplied resources and monitored team performance to keep team running effectively.
- Managed control room operations, ensuring smooth transition from Transit control to Transit Enforcement response.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed team performance through City PDP program.
- Investigated complaints and ensured team were following SOP and policy
Police Sergeant
Bermuda Police Service
01.2006 - 08.2013
- Supervised and coordinated daily operations of patrol shifts of up to 50 officers, ranging from a front line fast paced specialized tactical unit to a 911 Control room which included Fire, Ambulance and Police.
- Served as mentor and role model to junior officers.
- Answered emergency calls for help from citizens and business owners.
- Managed personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.
- Accompanied police officers during shifts to evaluate performance and resolve incorrect behaviors.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Led shift briefings to inform officers of properties to check and individuals of note in local areas.
- Provided critical incident command during emergency situations, directing response efforts to protect public safety swiftly.
- Motivated and trained squad members to become proficient with equipment and daily tasks.
- Increased crime prevention efforts by coordinating targeted patrols and deploying resources effectively.
- Conducted internal investigations, addressing both ethical violations and procedural discrepancies among officers.
- Conducted thorough investigations into serious crimes, resulting in significant case closures and community safety improvements.
- Directed traffic enforcement initiatives, significantly reducing number of road accidents in high-risk areas.
- Led development of comprehensive emergency response plan, ensuring preparedness for natural disasters and terrorist threats.
- Designed and executed training simulations, preparing officers for wide range of real-world scenarios.
- Coordinated with law enforcement agencies to respond to security incidents and emergencies.
Police Constable
Metropolitan Police
01.1996 - 01.2006
- Performed general patrol services and answered all and any emergency calls for service.
- Confronted and resolved emergency and non-emergency situations.
- Protected life and property through enforcement of regulations and laws.
- Maintained accurate records of incidents and investigations, contributing to a well-organized police department.
- Managed crime scenes to protect personnel and preserve evidence.
- Prepared and submitted incident reports regarding police activities and investigations.
- Provided testimony in court proceedings, resulting in a high rate of successful prosecutions.
- Served as a field training officer, mentoring new recruits and helping them acclimate to their roles as constables.
- Managed traffic control at accident scenes, ensuring public safety while minimizing congestion-related delays.
- Apprehended suspects, read rights, and transported offenders to jail.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Served as a Police dispatcher in a busy emergency control room, taking emergency calls from the public and ensuring police units were dispatched ina timely manner
Education
Associate of Arts - Business & Finance
Swansea College
Swansea, UK06-1992
High School Diploma -
Gorseinon College of Higher Education
Swansea, UK06-1989
Skills
- Training and mentoring
- Staff management
- Customer service
- Decision-making
- Strategic planning
- Team building
- Processes and procedures
- Operations management
- Public speaking
- Financial management
- Contract management
- Problem-solving
- Active listening
Languages
English
Native or Bilingual
Certification
- Certified Facilitation instructor, STEPS Inc - 2020
- Certified IPREP Instructor, STEP Inc - 2023
- Certified Crowd control and Risk Analyast, [Company Name] - 2018
- Certified Detective Constable, Royal Caribbean Police college, Barbados - 2008
- Certified Safer Driver Trainer, City of Mississauga - 2020
Timeline
Supervisor, Transit Enforcement
City of Mississauga
04.2025 - Current
Supervisor of Training & Operations
City of Mississauga
06.2018 - 04.2025
Shift Supervisor, Security Services
City of Mississauga
09.2014 - 06.2018
Police Sergeant
Bermuda Police Service
01.2006 - 08.2013
Police Constable
Metropolitan Police
01.1996 - 01.2006
Associate of Arts - Business & Finance
Swansea College
High School Diploma -
Gorseinon College of Higher Education
Similar Profiles
Andrea BreuerAndrea Breuer
Aquatics - Multiple Roles at City of MississaugaAquatics - Multiple Roles at City of Mississauga
Cyrus SarmientoCyrus Sarmiento
City of Mississauga Youth Advisory Council at City of MississaugaCity of Mississauga Youth Advisory Council at City of Mississauga
Andrea GjerovskiAndrea Gjerovski
Deck Supervisor at City of MississaugaDeck Supervisor at City of Mississauga
Ryan KeayRyan Keay
Manager, Transit Enforcement and Security at Regional Municipality Of York, Public WorksManager, Transit Enforcement and Security at Regional Municipality Of York, Public Works
Steven BaileySteven Bailey
Municipal By-Law Transit Enforcement Officer at City of MississaugaMunicipal By-Law Transit Enforcement Officer at City of Mississauga