Dean Gurnsey
Regina,Saskatchewan
Summary
An experienced, disciplined, and highly motivated Senior Business/Systems Analyst who has worked on a wide range of projects within both the public and private sectors. An accomplished and fluent communicator with strong investigative, problem-solving, and decision-making skills, combined with a pragmatic approach and sound business acumen. Highly accomplished with a verifiable track record in fields such as support management, analysis and requirements gathering, and business process mapping. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
42
42
years of professional experience
Work History
Senior Systems Analyst
Group Medical Services
Regina
01.2014 - Current
- Responsibility for IT support progressed from being a Support Analyst responsible for assigned tasks to being responsible for all aspects of IT support
- I have been the de facto team lead/manager of IT Support since mid-2013
- Responsible for all aspects of IT support
- Responsible for providing subject matter expertise, technical knowledge, and act as manager of support on maintenance and development projects
- Determine required staffing levels for support
- Interview and hire new support staff
- Monitor, track and coordinate support functions daily
- Develop and implement company-wide support policies and procedures
- Review and, if necessary, revise support activities to ensure high levels of customer service
- Provide oversight and leadership to the team of support staff
- Work with business units and other IT staff to determine and implement best solutions to reduce support issues
- Provide in-person, hands-on support on escalated issues
- Identify and prioritize enhancements by working with stakeholders to determine needs and feasibility
- Engage with multiple stakeholders across the company to ensure all processes and requirements are accurately defined
- Assist in the preparation of user and system test plans
- Provide a link between the company, customer, the development team, and any third-party regarding software functionality throughout the development cycle.
Systems Analyst
Group Medical Services
Regina
12.2010 - 12.2013
- Responsibility for IT support progressed from being a Support Analyst responsible for assigned tasks to being responsible for all aspects of IT support
- I have been the de facto team lead/manager of IT Support since mid-2013
- Responsible for all aspects of IT support
- Responsible for providing subject matter expertise, technical knowledge, and act as manager of support on maintenance and development projects
- Determine required staffing levels for support
- Interview and hire new support staff
- Monitor, track and coordinate support functions daily
- Develop and implement company-wide support policies and procedures
- Review and, if necessary, revise support activities to ensure high levels of customer service
- Provide oversight and leadership to the team of support staff
- Work with business units and other IT staff to determine and implement best solutions to reduce support issues
- Provide in-person, hands-on support on escalated issues
- Identify and prioritize enhancements by working with stakeholders to determine needs and feasibility
- Engage with multiple stakeholders across the company to ensure all processes and requirements are accurately defined
- Assist in the preparation of user and system test plans
- Provide a link between the company, customer, the development team, and any third-party regarding software functionality throughout the development cycle.
Applications Support Analyst
Group Medical Services
Regina
06.2008 - 12.2010
- Responsibility for IT support progressed from being a Support Analyst responsible for assigned tasks to being responsible for all aspects of IT support
- I have been the de facto team lead/manager of IT Support since mid-2013
- Responsible for all aspects of IT support
- Responsible for providing subject matter expertise, technical knowledge, and act as manager of support on maintenance and development projects
- Determine required staffing levels for support
- Interview and hire new support staff
- Monitor, track and coordinate support functions daily
- Develop and implement company-wide support policies and procedures
- Review and, if necessary, revise support activities to ensure high levels of customer service
- Provide oversight and leadership to the team of support staff
- Work with business units and other IT staff to determine and implement best solutions to reduce support issues
- Provide in-person, hands-on support on escalated issues
- Identify and prioritize enhancements by working with stakeholders to determine needs and feasibility
- Engage with multiple stakeholders across the company to ensure all processes and requirements are accurately defined
- Assist in the preparation of user and system test plans
- Provide a link between the company, customer, the development team, and any third-party regarding software functionality throughout the development cycle.
Reporting Analyst
Staples Call Centre
Regina
06.2007 - 05.2008
- Responsible for analyzing the needs of the business and its customers and determining solutions to business problems
- Involved in the initiation and management of multiple projects
- Managing the work from initial request through estimation, approval, requirements, build, test and implementation
- Managed the analysis and implementation of several projects
- Strategic Analysis undertaken which determined need to develop a more accurate method of tracking actual work done by call centre representatives
- Strategic Analysis undertaken which determined need for a better method of tracking and reporting KPIs for teams and team members
- Identified and prioritized enhancements by working with stakeholders to determine needs and feasibility
- Engaged with multiple stakeholders across the company to ensure all processes and requirements were accurately defined
- Involved in workshops / training / presentations
- Provided a link between the company, customer, the development team, and any third-party regarding software functionality throughout the development cycle.
Team Supervisor
Staples Call Centre
Regina
08.2002 - 06.2007
- Responsible for analyzing the needs of the business and its customers and determining solutions to business problems
- Involved in the initiation and management of multiple projects
- Managing the work from initial request through estimation, approval, requirements, build, test and implementation
- Managed the analysis and implementation of several projects
- Strategic Analysis undertaken which determined need to develop a more accurate method of tracking actual work done by call centre representatives
- Strategic Analysis undertaken which determined need for a better method of tracking and reporting KPIs for teams and team members
- Identified and prioritized enhancements by working with stakeholders to determine needs and feasibility
- Engaged with multiple stakeholders across the company to ensure all processes and requirements were accurately defined
- Involved in workshops / training / presentations
- Provided a link between the company, customer, the development team, and any third-party regarding software functionality throughout the development cycle.
Senior Information Analyst
Sapphire Consulting Ltd.
Regina
08.2000 - 08.2002
- Responsible for analyzing the needs of the business and determining solutions to business problems
- Involved in the initiation and management of a projects to improve the quality of rolled steel
- Managing the work from initial request through estimation, approval, requirements, build, test and implementation
- Managed the analysis and implementation of a project to improve the quality of rolled coils of steel
- Involved in workshops / training / presentations
- Engaged with multiple stakeholders across the company to ensure all processes and requirements were accurately defined.
Applications Consultant
ISM Information Systems Management Corporation
Regina
09.1990 - 07.2000
Programmer Analyst
Saskatchewan Cancer Foundation
Regina
10.1986 - 08.1990
Programmer Analyst
SHL Systemhouse Ltd.
Regina
07.1984 - 09.1986
Programmer
Saskatchewan Power Corporation
Regina
07.1982 - 06.1984
Education
Running an Effective Data Governance Program -
Dataversity.com
03.2023
MIT Applied Data Science Certificate for Professionals -
GreatLearning.com
06.2022
Fellow, Life Management Institute (FLMI) -
Life Office Management Association (LOMA)
06.2015
Professional Scrum Master (PSM I) -
Scrum.org
02.2013
PRINCE2 Practitioner -
Advantage Learning
11.2012
Project Management Certificate -
University of Regina Centre for Continuing Education
08.2011
Lean Six Sigma Certificate -
05.2007
Diploma in Data Processing -
Saskatchewan Technical Institute
06.1982
Skills
- Systems Analysis
- Change Management
- System Analysis
- End-User Support
- Requirements Gathering
- Technical Documentation
- Application Support
- Workflow Improvement
- Project Documentation
- Data Extraction
Organizations
Member of Mensa International, www.mensa.org, 03/2015
Timeline
Senior Systems Analyst
Group Medical Services
01.2014 - Current
Systems Analyst
Group Medical Services
12.2010 - 12.2013
Applications Support Analyst
Group Medical Services
06.2008 - 12.2010
Reporting Analyst
Staples Call Centre
06.2007 - 05.2008
Team Supervisor
Staples Call Centre
08.2002 - 06.2007
Senior Information Analyst
Sapphire Consulting Ltd.
08.2000 - 08.2002
Applications Consultant
ISM Information Systems Management Corporation
09.1990 - 07.2000
Programmer Analyst
Saskatchewan Cancer Foundation
10.1986 - 08.1990
Programmer Analyst
SHL Systemhouse Ltd.
07.1984 - 09.1986
Programmer
Saskatchewan Power Corporation
07.1982 - 06.1984
Running an Effective Data Governance Program -
Dataversity.com
MIT Applied Data Science Certificate for Professionals -
GreatLearning.com
Fellow, Life Management Institute (FLMI) -
Life Office Management Association (LOMA)
Professional Scrum Master (PSM I) -
Scrum.org
PRINCE2 Practitioner -
Advantage Learning
Project Management Certificate -
University of Regina Centre for Continuing Education
Lean Six Sigma Certificate -
Diploma in Data Processing -
Saskatchewan Technical Institute
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