Dean Goodyear
Conception Bay South,Canada
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Account Manager
Foodbuy - Compass Group of Canada
11.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met existing customers to review current services and expand sales opportunities.
Procurement Manager
East Coast Catering Ltd
04.2013 - 11.2020
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated contracts with suppliers to obtain favorable terms and pricing.
- Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
- Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
- Utilized market intelligence to identify opportunities for savings and cost reduction.
- Streamlined procurement processes for increased efficiency and cost savings through the implementation of digital tools and automation.
- Implemented risk management strategies within the supply chain process to mitigate potential disruptions from external factors such as fluctuating markets or natural disasters.
- Analyzed supplier contracts to confirm compliance with company policies and procedures.
- Managed a team of procurement professionals, fostering collaboration and teamwork to achieve organizational goals.
U.S Corporate HR Administrator / Client Advocate
Northgate Arinso
06.2010 - 03.2013
- Process data entry of new hire setups, terminations and severances
- Review / Input payroll and taxes
- Lead Administrator for leave management detailing STD/LTD/LOA
- Data Entry for worker compensation leaves
- Participation/Facilitated in client conference calls
- Analyze/ Process weekly/monthly client SLA's
- Complete detailed research on employee records and claims
- Answered employee inquiries regarding health benefits and 401k options.
- Research in detail and resolve specific clients, vendors and HR’s escalations
- Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
- Assist with method and procedure creation and regular review
- Provide training for Benefit / HR processes when required
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
U.S Corporate Vendor Advocate
Convergys
02.2008 - 05.2010
- Completed vendor system updates
- Maintained vendor database consistency and eligibility
- Participated/Facilitated in vendor conference calls
- Participate in Client/Vendor issue calls
- Subject matter claim and case review and processing
- Department and Team support
- Member of the Trouble Shooting Team, Case Resolution Team, and Vendor Advocate Team
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
Team Lead
ICT Customer Management
09.2005 - 08.2007
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Certified and Accredited Customer Service Representative
Convergys
01.2001 - 01.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Shift Supervisor/Cook
Chelsea Food Service
01.1998 - 01.2000
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Address customer concerns
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Helped store management meet standards of service and quality in daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Assisted with team meetings to improve services
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Completed store opening and closing procedures and balanced tills.
Education
Information Technology -
Nortech/Keyin College
St. John’s, NL01.2000
Microcomputer Specialist/Business Administration -
Career Academy
St. John’s, NL01.1996
High School Graduate -
Bursey Memorial Collegiate
Grand Falls-Windsor, NL01.1993
Skills
- Account management
- Customer relationship management
- Conflict resolution
- Data analysis
- Customer service
- Strategic planning
- Performance metrics
- Communication skills
- Client relations
- Time management
- Teamwork and collaboration
Certification
- CSCMP Supply Chain Foundations: Procurement Professional Certificate
- Lean Six Sigma White Belt Certification
Timeline
Account Manager
Foodbuy - Compass Group of Canada
11.2020 - Current
Procurement Manager
East Coast Catering Ltd
04.2013 - 11.2020
U.S Corporate HR Administrator / Client Advocate
Northgate Arinso
06.2010 - 03.2013
U.S Corporate Vendor Advocate
Convergys
02.2008 - 05.2010
Team Lead
ICT Customer Management
09.2005 - 08.2007
Certified and Accredited Customer Service Representative
Convergys
01.2001 - 01.2005
Shift Supervisor/Cook
Chelsea Food Service
01.1998 - 01.2000
Microcomputer Specialist/Business Administration -
Career Academy
High School Graduate -
Bursey Memorial Collegiate
Information Technology -
Nortech/Keyin College
Similar Profiles
Amra SalihovicAmra Salihovic
Senior Category Develpment Analyst at Compass Group FoodbuySenior Category Develpment Analyst at Compass Group Foodbuy
Alex ClarkAlex Clark
Associate Director of Sourcing at FoodbuyAssociate Director of Sourcing at Foodbuy
Jack DownesJack Downes
Project Management Intern at FoodbuyProject Management Intern at Foodbuy