Dean Gendry
Orange
Summary
Dynamic leader with proven expertise in performance monitoring and change management honed at American Ninja Warrior Adventure Park. Excelled in fostering diversity and inclusion, significantly enhancing team cohesion and operational efficiency. Demonstrated exceptional skill in employee evaluation and conflict resolution, driving notable improvements in customer satisfaction and team productivity.
Overview
3
3
years of professional experience
Work History
Team Lead
American Ninja Warrior Adventure Park
06.2023 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
Team Member
American Ninja Warrior Adventure Park
06.2022 - 06.2023
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted with inventory counts and stocking of merchandise.
- Monitored and verified merchandise for proper prices and labels.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted customers in selecting merchandise best suited to needs.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
Education
High School Diploma -
Villa Park High School
Villa Park, CA06-2022
Skills
- Work assignment delegation
- Trend tracking
- Performance monitoring
- Employee evaluation
- Change management
- Complaint resolution, conflict resolution
- Workplace safety
- Diversity and inclusion
Timeline
Team Lead
American Ninja Warrior Adventure Park
06.2023 - Current
Team Member
American Ninja Warrior Adventure Park
06.2022 - 06.2023
High School Diploma -
Villa Park High School
Similar Profiles
Henry BennettHenry Bennett
Activity & Party Host at Ninja Warrior UK Adventure ParksActivity & Party Host at Ninja Warrior UK Adventure Parks
Jacob ScheretteJacob Scherette
Summer Camp Counselor at Xtreme Ninja Warrior CampSummer Camp Counselor at Xtreme Ninja Warrior Camp
Blake AndriesBlake Andries
Shift Manager at Ninja Kidz Action ParkShift Manager at Ninja Kidz Action Park