Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dean Ewen

Calgary,AB

Summary

Ensuring health and safety is the number one goal by following policies, and processes, leading by example, acting safely and consistently driving the message. Retain strong leadership and interpersonal skills and develop a strong team and diverse culture with staff. Teach and promote strategic plans and sales objectives to stimulate growth and drive revenue at a branch level. Effectively keep budgets low, including operations, maintenance, and labor costs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Branch Manager

Safety Kleen Canada, 3861 Seventh St SE
06.2011 - Current
  • Ensure branch environmental, health, and safety compliance
  • Ensure all training and record keeping are kept up to date
  • Monitor daily operations to assure performance while keeping within regulatory guidelines and compliance
  • Minimize controllable costs
  • Asset care and utilization
  • Manage pricing across all lines of business
  • Budgeting and reading P&L statements and drills
  • Responsible for branch adherence to operational guidelines
  • Manage all team members at the branch
  • Fulfill all duties at the branch when team members are absent to ensure successful operations
  • Drive the company’s message and align my goals with company goals to ensure success
  • Being in the field visiting customers and validating that service expectations are being met
  • Ride with service reps and provide safety, field, sales, and service coaching
  • Prevent and resolve customer service issues/complaints with a focus on retention
  • Responsible for administering the pull/save procedure to drive retention and growth of company legacy business
  • Build a strong relationship and line of communication with territory managers and sales representatives to promote sales growth across all lines of business
  • Conduct weekly branch meetings with sales and service staff to drive branch performance and promote teamwork
  • Collaborate with territory sales management staff to enhance branch sales and performance
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Forecasted trends and recommended improvements based on financial risk analyses.

Customer Service Manager

  • Manage the flow of service requests to ensure customers are serviced in a timely and efficient manner
  • Controlling on-time performance and hours of service and log metrics and driver and staff safety and compliance inspections accuracy
  • Strong knowledge of 6-Day and samsara tools and various aurora and WIN systems
  • Maintaining a compliant and up-to-date maintenance program with the branch fleet
  • Conduct end-of-day check-in/morning check-outs with service representatives to ensure daily expectations are met
  • Execute scheduling and routing, maximizing customer yield and asset utilization
  • Administrative
  • Entry and corrections of any sales/service and waste documents turned in by the service representatives daily
  • Collating weekly paperwork in preparation for services (labels, tags, route sheets)
  • Strong knowledge of all WIN, Aurora, PeopleSoft, Q2C, Inventory, and company tools
  • Purchase orders and purchase requisitions as required
  • A/R and other collections duties
  • Create and scan personnel files
  • Maintain customer contracts
  • Service, Oil, Vac Sales Representative
  • Active route management to ensure cost and logistics efficiency
  • Providing vital service and sales of all lines of business to ensure customer and sales growth, and retention in my territory
  • Strong communication with branch and territory manager staff to ensure success in my route and branch
  • Keeping safety and compliance and asset care at the top of my priorities list to drive customer trust and company success

Material Handler

  • Follow all local, provincial, and company regulations and rules
  • Safely perform all company operating guidelines and procedures and complete all training programs
  • Complete daily dump and fill activities
  • Prepare and load materials and products required for the following day’s routes
  • Safely offload all hazardous and non-hazardous waste and materials from trucks at the branch
  • Ensure all waste and materials are correctly stored and meet all local, provincial, and company regulations and permits
  • Complete daily waste skid mapping and waste reconciliation
  • Physically and electronically receive and ship waste and materials accurately and safely in and out of the branch
  • Accurately and safely execute all required documentation and labeling of branch waste
  • Responsible for completing full monthly inventories
  • All ordering and receiving of inventory to and from the DC and other vendors
  • Certificates
  • TDG, First Aid, Forklift, Fall arrest

Education

High School Diploma -

St. Norbert Collegiate
1992

Associate of Applied Science - Business Administration – information Processing

Purdue Global University

Skills

  • Issue resolution
  • Strong communication Skills
  • Ability to motivate others
  • Understanding the sales process
  • Interviewing and employee selection skills
  • Self-reliant
  • Leadership and team-building skills
  • Knowledgeable with all Microsoft products, Excel, PowerPoint, Word, Outlook
  • Organizational skills
  • Attention to detail
  • Time management skills
  • Good written and oral communication skills
  • Interdepartmental Collaboration
  • Conflict Resolution Techniques
  • Client Relations and Retention

Languages

English
Full Professional

Timeline

Branch Manager

Safety Kleen Canada, 3861 Seventh St SE
06.2011 - Current

Customer Service Manager

Material Handler

High School Diploma -

St. Norbert Collegiate

Associate of Applied Science - Business Administration – information Processing

Purdue Global University

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Dean Ewen