Dean Di Cesare
Summary
Looking to obtain a position where I can be a valuable asset to your company Dependable collection specialist successful at meeting high productivity, quality, and performance standards. Efficient and competent professional. Thorough Supply Technician offering 10 plus years of background in receiving, processing, and distributing inventories. Well-versed in coordinating the delivery of equipment and materials and resolving discrepancies with vendors. Familiar with inventory and stock control practices paired with in-depth knowledge of forklift and pallet jack operations. An eager and determined individual committed to achieving all company goals and creating a productive, safe work environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Collections Specialist
Government Of Canada
04.2018 - Current
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect the balance in full.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Maintained accurate records of customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Established relationships with customers to encourage payment of delinquent accounts.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Prepared and submitted legal documents to initiate court proceedings.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Supply Technician / Postal Clerk
Canadian Armed Forces
01.2000 - 01.2016
- Provided customer service to meet the needs of each individual customer
- Hazmat and WHMIS team leader
- Managed day-to-day operations of post office/ mailroom and warehouse including: receiving, put away, transfer and restock supplies
- Sort, verify and process requests, purchase orders and other various documents according to regulations
- Conduct research and compile and prepare data in response to specific requests
- Maintain stock of supplies and working functionality of office equipment
- Order and verify food and produce upon delivery for Navy ships
- Liaise with local representatives to ensure delivery of supplies and other essentials were to our needs
- Managed spare parts warehouse/ tool crib within maintenance section
- Lead and Developed subordinates to develop into professional soldiers and provide unparalleled customer service while maintaining high levels of accuracy in daily operations
- Operated a forklift up to 3000 lbs
- Pick and pack orders for shipment overseas
- Operate and Maintain Electronic shipping tools and RPS system in mail room and post office
- Prepare mail shipment for deployed members overseas for shipping
- Handle Cash and debit transactions and perform daily balances
- Track parcels and launch investigations for lost items
- Request refunds for items not delivered under delivery standards.
- Worked and communicated with clients and customers, adapting to expectations and providing quality goods and supplies on consistent basis.
- Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
- Reviewed and verified quantities received against bills of lading, contracts and purchase requests.
- Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
- Verified clerical computations against physical count of stock to adjust errors in computations.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
Electronic Technician
Ceratel Micro-electronics
01.1998 - 01.2000
- Reviewed building diagrams and blueprints to determine errors in electronic equipment installations.
- Installed and maintained a variety of electrical and electronic components per approved methods and procedures.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
- Assembled, tested, and maintained components and systems for high-performing electronics.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Calibrated electrical components and systems to optimize performance.
- Completed documentation with accordance to ISO 2001
- Quality control and testing of circuit boards and products
- Assembled circuit boards and products before shipping to customers
- Developed schematics drawings for testing faults and troubleshooting circuit boards
- Conducted environmental testing of circuit boards.
Crewman
Canadian Armed Forces
01.1994 - 01.1998
- Provided conflict management within my department
- Operated various types of vehicles such as Tanks, Forklifts, and up to 3 Ton Troop Carriers
- Assembled, disassembled, and maintained various weapons for operational readiness.
- Coached and mentored recruits for motivated, high-performing teams.
- Delivered prompt first aid and medical care to injured personnel, optimizing outcomes.
- Navigated terrain in hostile and non-hostile conditions, achieving positive outcomes.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in conflict resolution among subordinates, equals and superiors.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Oversaw utilities manual records to perform stock control and accounting duties.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
- Lead small party tasking for field exercises and operations, preparing supplies and vehicles for deployment to the field
- Set up and organize camp according to procedures
- Provided security of building and property while part of the regimental police section
- Ensured proper documentation was filled out and filed properly within my section such as accident reports, lost or stolen reports, and next of kin forms.
- Operated and maintained armored vehicles.
Education
Diploma - Program
Electronic Technology Certificate - Electronics Technician
ERS Youth Development Corporation
Montreal, QCDiploma - Accounting, Business Administration –Accounting
NAIT
Edmonton, AB04.2017
High School - Diploma -
LaSalle High
LaSalle, QC1993
Skills
- HIGHLIGHTS OF QUALIFICATIONS
- Coaching for Excellence
- Controlled Goods Awareness
- Sage 50 Accounting
- Counsel Clients
- SAP
- WHMIS / Hazmat
- Damage Control Organization Team Training
- Defensive Driving
- Records Management
- Organizational Skills
- Time Management
- Supply Ordering
- Update Accounts
- Microsoft Office
Languages
English
Full Professional
French
Limited Working
Timeline
Collections Specialist
Government Of Canada
04.2018 - Current
Supply Technician / Postal Clerk
Canadian Armed Forces
01.2000 - 01.2016
Electronic Technician
Ceratel Micro-electronics
01.1998 - 01.2000
Crewman
Canadian Armed Forces
01.1994 - 01.1998
Diploma - Program
Electronic Technology Certificate - Electronics Technician
ERS Youth Development Corporation
Diploma - Accounting, Business Administration –Accounting
NAIT
High School - Diploma -
LaSalle High
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