Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEAN DECOSTE

NORTH BAY,Canada

Summary

With a strong background in customer service and a passion for collaborative work, my skills and experience are well-suited for a role that involves extensive interaction with the public and emphasizes teamwork for client success. I thrive in dynamic environments where I can utilize excellent communication skills to build rapport with customers and contribute to a positive customer experience. Additionally, my ability to work effectively within a team setting allows me to contribute to the overall success of the organization. I am eager to bring expertise and dedication to a position that values customer satisfaction and fosters a collaborative work environment.

Overview

28
28
years of professional experience

Work History

Grocery Manager

No Frills
12.2023 - Current
  • Strengthened profits by reducing waste and increasing team efficiency.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
  • Addressed and resolved customer complaints, turning dissatisfied visitors into loyal patrons.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Enhanced customer experience by supporting staff in effective communication and problem-solving skills.

Manager/Owner

Ferris Home Hardware
01.2012 - 01.2023
  • Expanded product offerings through market research and customer feedback analysis, resulting in increased sales.
  • Overseeing all the daily operations of the store including; operational and organization standards, implementing marketing strategies, management, customer services and public relations.
  • Achieved an excellent reputation within the community by consistently delivering high-quality products or services and exceptional customer experiences.
  • Manage the store's employees, including hiring, firing, performance evaluation, scheduling and assigning responsibilities
  • Trained and motivated employees to perform daily business functions.
  • Established strong relationships with vendors, suppliers, and partners for cost-effective purchasing decisions.

General Maintenance Person

Niska Non-Profit Homes Inc.
01.2006 - 01.2012

Unloader Associate/Cleaner

Walmart Canada
01.2000 - 01.2012

ByLaw Enforcement Officer

Ontario Provincial By-Law Enforcement
01.1997 - 01.2000

Education

Diploma - Law & Security Administration

Canadore College
North Bay, ON
01.1995

Skills

  • Coordination of inventory
  • Customer service and assistance
  • Verbal and written communication
  • Workflow planning
  • Complaint handling
  • Task delegation
  • Safety monitoring
  • Scheduling coordination

Timeline

Grocery Manager

No Frills
12.2023 - Current

Manager/Owner

Ferris Home Hardware
01.2012 - 01.2023

General Maintenance Person

Niska Non-Profit Homes Inc.
01.2006 - 01.2012

Unloader Associate/Cleaner

Walmart Canada
01.2000 - 01.2012

ByLaw Enforcement Officer

Ontario Provincial By-Law Enforcement
01.1997 - 01.2000

Diploma - Law & Security Administration

Canadore College
DEAN DECOSTE