Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEAN CANTWELL

Courtice,Ontario

Summary

Experienced leader with a proven track record in the retirement living and hospitality industry. Demonstrated skills in pre-open sales and marketing, maintaining stable homes, budgeting, food and beverage management, coaching, and servant leadership. Possesses strong operational and leadership skills while upholding high standards in customer service and engagement.

Overview

17
17
years of professional experience

Work History

Community Relations Director (Lease up)

Amica Pickering
07.2023 - Current
  • Provide an authentic experience for prospects when they visit our location
  • Build relationships with potential residents and families
  • Documents effectively in salesforce to ensure prompt and personalized follow-up with prospective clients
  • Created realistic and creative Smart Plans for each quarter
  • Worked to create a detail competitive analysis of communities in the surrounding area
  • Re-established connections within community to further continue awareness, drive leads and build relationships
  • Daily communication with General Manager daily game plan and of upcoming sponsorships and other community related opportunities.

Community Relations Director (Pre-open Lease up)

Amica Taunton
12.2022 - 06.2023
  • Pre-open sales and community relations
  • Worked independently to create brand/product awareness in surrounding community
  • Created realistic and creative Smart Plans for Q2 and Q3
  • Worked to create a detail competitive analysis of communities in the surrounding area
  • Established connections within community to further continue awareness and drive leads
  • Daily communication with General Manager of upcoming sponsorships and other community related opportunities
  • Created media connections and relationship with community vendors to provide awareness of our upcoming new product.

Director of Lifestyle Options

The Village of Taunton Mills (Schlegel Villages)
05.2016 - 12.2022
  • Maintained a 99.7% occupancy for multiple years
  • (pre covid)
  • 50 Assisted living suites with 1 yr waitlist
  • 134 Independent living with 1-2 yr waitlist
  • Worked with marketing team in opening of Phase 3 of Taunton Mills
  • Additional 52 Memory Care suites 1-2 yr waitlist
  • 154 Independent suites
  • Currently at 89% occupancy with capacity of 388 suites
  • Works collaboratively with 2.5 marketers and move in coordinator to create and foster relationships with prospective clients and their families
  • Helped facilitate positive transition from salesforce through to Sherpa
  • Documents effectively in Sherpa to ensure prompt and personalized follow-up with prospective clients
  • Engage waitlist through active communication/meaningful follow-up
  • Routine calls based on degree of interest
  • Action 4-7 days, planning 2-3 weeks, Thinking 2-3 months
  • Mailing of cards and snack on special occasions
  • Mailing of coloring books for those with interest in art
  • Dropped of freshly baked pies and flowers to those on our data base
  • My favorite was sending a woman a monthly subscription to snakcrate
  • This woman enjoyed travelling and wasn’t able to due to Covid
  • This snakcrate provides customers with goodies from different countries
  • She loved it! Actively involved in the development and execution of successful marketing plan
  • Strategically placing ads in local newspaper
  • Utilizing Hospital advertising program (screens in all areas of Lakeridge Hospitals)
  • Sponsorship programs with local seniors’ groups and lawn bowling associations
  • Pre covid (spending time actively visiting seniors events/ trade shows)
  • Actively facilitates and participates in special events aimed at recruiting new leads
  • Pre Covid (a few examples)
  • Monthly Food and Beverage shows – Residents would help us
  • Euchre tournaments
  • Themed Travel logs
  • Live entertainment (party!)
  • Bring a friend for lunch on us
  • Conducts comprehensive tours with prospective residents and their families as well as community business partners
  • Conduct virtual tours, video messages, and other virtual communication to provide the best picture of the home
  • Effectively manages multiple prospects simultaneously
  • Participates in the development and execution of the sales budget
  • Responsible for seeking out potential competition and using this information to convey the value of Taunton Mills over the competitor
  • Actively communicate with competitors to maintain ongoing relationship
  • Continuing to be current with competitor’s promotional campaigns and happenings within the community
  • Responsible for preparing and reviewing Resident Tenancy Agreements with new residents
  • Teamed up with selected Marketing team to help create weekly traffic report
  • Help participate in resident support during Covid related closures/lockdowns
  • Helped with IPAC- supporting with proper questioning and direction of team
  • Was a senior leader providing insight and helped problem solve with unique scenarios.

Hospitality Supervisor

The Village of Taunton Mills (Schlegel Villages)
09.2008 - 05.2016
  • Neighborhood Team Development – Instruct/educate team through team-based leadership
  • Responsible for the dining experience and dietary needs of 150 (50 AL- 100 plus IL) residents in Retirement Home
  • Ensures compliance with all provincial/Long Term Care/RHRA/ORCA and facility polices
  • Shared responsibility for the dining and dietary needs of 120 LTC residents which includes creating diet profiles/quarterly reviews and any dietary concerns
  • Actively involved in the well-being of the residents and enthusiastically participates in and promotes resident centered care daily
  • Develops and maintains strong relationships with residents and their families
  • Actively promoting a positive team spirit within the department and facility
  • Actively coaching and directing front line team (Chefs/Cooks/Food Service Aides)
  • Responsible for the hiring and the evaluation of the dietary staff
  • Planning and managing all aspects of external and internal catering functions and events
  • Work collaboratively with Director of Food Services in controlling operational budgets
  • Responsible for facilitating monthly orientation sessions of dining room etiquette for all new hires
  • Shared responsibility with Director of Food Services in the purchasing of raw food, small wares, and equipment
  • Responsible for completing and maintaining weekly production books
  • Facilitating food committee meetings with residents in retirement home
  • Perform bi-annual care conferences with families and or residents
  • Completing audits within Quality Improvement/Risk Management for retirement home and long-term Care audits related to production/food service
  • Participate in union grievances and labor management relations
  • Acted as “on call manager” in a six-week rotation schedule which provides supervision for all departments of the facility
  • (Long term Care and Retirement home)
  • Have participated in providing feedback and insight for future kitchen and dining areas being opened in new homes
  • Have provided insight into the development of corporate dining program and retirement home audits
  • Created and costed catering menu for facility
  • Participated in ORCA Accreditations, RHRA and Ministry Reviews
  • Part of the Health & Safety Committee for multiple years as leadership representation.

Kitchen Manager

Colonial Retirement Home
07.2007 - 09.2008
  • Develops and maintains strong relationships with residents and their families
  • Actively promoting a positive team spirit within the department and facility
  • Actively coaching and directing front line team (Chefs/Cooks/Food Service Aides)
  • Responsible for the hiring and the evaluation of the dietary staff
  • Planning and managing all aspects of external and internal catering functions and events.

Education

Administrator Leadership Program -

Advantage Ontario
12.2022

Modern Management Certificate -

Canadian Healthcare Association
06.2010

Food and Nutrition Management -

George Brown College
06.2007

Red Seal Cook Certification -

03.2004

Skills

  • Adept at motivating and collaborating with diverse workgroups
  • Proven ability to develop leaders, mentor growth, and ensure continuous development
  • Drive to coach, develop, and hold leadership and frontline team members accountable
  • Skilled in accurately assessing managers' performance and providing constructive feedback
  • Demonstrated ability to create succession plans, provide direction, and mentor upcoming leaders
  • Strong understanding of financial principles and budgeting
  • Proven oral, written, and listening communication skills
  • Ability to create and execute strategies aligned with organizational plans and measurable objectives
  • Demonstrated ability to align priorities with organizational strategic direction
  • Capable and independent leader excelling in a team environment
  • Ability to unify teams on common goals and objectives
  • Demonstrated passion and drive for continuous improvement

Timeline

Community Relations Director (Lease up)

Amica Pickering
07.2023 - Current

Community Relations Director (Pre-open Lease up)

Amica Taunton
12.2022 - 06.2023

Director of Lifestyle Options

The Village of Taunton Mills (Schlegel Villages)
05.2016 - 12.2022

Hospitality Supervisor

The Village of Taunton Mills (Schlegel Villages)
09.2008 - 05.2016

Kitchen Manager

Colonial Retirement Home
07.2007 - 09.2008

Administrator Leadership Program -

Advantage Ontario

Modern Management Certificate -

Canadian Healthcare Association

Food and Nutrition Management -

George Brown College

Red Seal Cook Certification -

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DEAN CANTWELL