Dean Bryson
LONDON,ON
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
1
1
Certification
Work History
Supervisor Dedicated FTTH South
- Manage team of 35 DPT’s in Windsor, London, and Sarnia
- Provide project feedback on weekly status calls with project stakeholders
- Review and approve project billing for sub contractors
Quality Assurance Coordinator
- Provide quality audits, damage investigations
- Create monthly program results for Pre-Sketch Program
- Train sketch associates with pre sketching techniques
Territory Manager
- Manage a team of 40 Damage Prevention Technicians (DPT).
- Monitor and implement safety procedures for DPT’s in the field.
- Provide monthly Key Performance Indicators to team to reduce “At Fault” utility damages.
- Create and review quarterly performance reviews with DPT’s including Quality Assurance, Productivity, and attendance.
- Implemented Covid-19 training and protocols in Head Office and in the field with working DPT’s.
Damage Prevention Technician
- Conduct underground utility locates in a safe, accurate and timely manner.
- Adhere to company Quality Assurance metrics to minimize at fault damages.
IS/IT
- Business/Systems analysis: liaison between developers and business units to capture and document business/systems requirements throughout project life cycle, consistently delivering solutions that achieve desired business results
- Administered and maintained Enterprise Order Management System (Oracle/Siebel) successfully supporting a community of 3000 end-users - including new product interrogation, application upgrades and trouble management
- Developed intranet websites and created digital media to broadcast over company intranet covering various levels of content: business unit results broadcasts, training aids, new product introductions, employee performance recognition, business plans and senior management communications
- Organized and co-ordinated trade shows to promote company products and services for potential customers
- Facilitated new product introduction in classroom environment and via company intranet web sites, “Train the Trainer” sessions with front line business unit training primes
- Lead entry level training programs for 600 contact centre employees on products, sales techniques and customer loyalty programs
- Developed and presented monthly Budget/Results, Key Performance Indicator presentations to business unit directors
- Analysed potential sites for large volume propane storage tanks for client use and kiosk customers via calling on prospects and managing new propane conversion fleet accounts.
- Successfully achieved sales and installation targets enabling lower cost propane for clients and enhancing the refueling network along the 401 highway corridor
- Created promotional material, merchandising and Point of Sale displays. Developed and executed promotions with budgets over 1 million dollars creating an increase of company brands market share.
Site Supervisor
Murgel Group
- Supervised daily site operations to ensure adherence to safety protocols and quality standards.
- Coordinated schedules and workflows for construction teams, optimizing resource allocation and productivity.
- Monitored project progress, identifying potential delays and implementing corrective measures proactively.
- Conducted regular site inspections to assess compliance with building codes and safety regulations.
Education
Diploma - Television Broadcasting
Canadore College
North Bay, ON04-1984
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Accomplishments
- Supervised team of 30+ staff members.
Languages
English
Certification
- Certified Damage Prevention Technician, GTEL Engineering Inc - Feb 2011 - 2026
EMPLOYMENT HISTORY
- Quality Assurance Coordinator - G-Tel Engineering – 2021 - present
- Territory Manager/DPT - G-Tel Engineering – 2008 - 2021
- Business Analyst – Systems - Bell Canada 2005 - 2008
- Web Site Design - Bell Canada 2003 - 2005
- Public Affairs - Bell Canada 2000 - 2003
- Community Express Digital Media Centre - Bell Canada 1998 - 2000
- Budget / Results, Small Medium Business Market - Bell Canada 1997 - 1998
- Sales Associate/Trainer/Leader, Bell Rewards Centre - Bell Canada 1994 – 1997
- Automotive Propane Conversions - Superior Propane 1992 - 1994
- Music and Promotions Coordinator - Labatt’s Breweries 1988 – 1992
- Lighting Technician & Production Assistant - GW Productions 1986 1988
- Site Supervisor - Murgel Group 1984 - 1986
Leadership and Technical Training
- Data Cable Technician – Bell Canada
- Siebel Administration for Business Analysts – Siebel University, Markham, ON
- Business Requirements Gathering; 3D Project Management; IP Technology program – Bell Canada
- Leadership Essentials; Managing Conflicts – Bell Canada
- Business Process Mapping - CDI
Timeline
Supervisor Dedicated FTTH South
Quality Assurance Coordinator
Territory Manager
Damage Prevention Technician
IS/IT
Site Supervisor
Murgel Group
Diploma - Television Broadcasting
Canadore College