Medical Office Assistant
Southbank Medical Centre
Ottawa, ON
12.2021 - 10.2023
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Used Oscar Pro to schedule appointments for doctor visits and procedures.
