Nidhi Khanna
Management
Bradford,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Store Manager
Walmart Canada
Bradford, ON
11.2014 - Current
- Developed and implemented successful staff incentive programs to motivate employees
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Collaborated with other store managers to develop company-wide initiatives like Net promoter score aimed at improving overall performance across all market locations.
- Optimized staff scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assisted in recruiting, hiring and training of team members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Supercenter Store Co-Manager
Walmart Canada
Aurora, ON
08.2012 - 11.2014
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Utilized data-driven insights to make informed decisions on store operations, merchandising, and marketing initiatives.
- Worked closely with other store co-managers to ensure seamless coordination of responsibilities for smooth daily store functioning.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Improved store efficiency by streamlining processes and implementing effective time management strategies.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Strengthened community presence by participating in local events representing the store brand positively in the public eye.
- Enhanced inventory accuracy by conducting regular audits, identifying discrepancies, and implementing corrective actions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered an inclusive work culture that encouraged open communication between team members promoting collaboration.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Ensured compliance with all relevant regulations, safety standards, and company policies to maintain a secure working environment.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coordinated special events in the store to drive traffic while maintaining excellent customer service standards during peak periods.
- Reduced shrinkage rates by implementing strict loss prevention policies, staff training programs, and diligent monitoring of store operations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained strong leadership skills by managing projects from start to finish.
Assistant Store Manager
Walmart Canada
Aurora, ON
08.2006 - 08.2012
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Department Manager
Walmart Canada
Vaughan, ON
07.2002 - 08.2006
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Research Analyst
All India Institute Of Medical Science
New Delhi India
01.1997 - 06.2002
- Increased client satisfaction by providing customized research solutions tailored to their unique business needs.
- Developed questionnaires and facilitated focus group discussions.
- Stayed up-to-date with Hospital developments through regular participation in conferences and workshops, ensuring relevance of research outputs.
- Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
- Developed macros, special formulas, and other actions to produce reliable and consistent statistical reviews.
- Used varied statistical and data analysis techniques to draw conclusions from research.
- Developed and tested survey questionnaires on varied topics to collect data for research projects.
- Analyzed large volume of data to identify patterns, trends and correlations.
- Created and maintained database to store research data.
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Gained expertise in various analytical tools such as SQL, Python, R, or Tableau to improve data processing capabilities effectively.
Education
Diploma - Integrated Computer Science
NIIT
New Delhi India Master of Arts - Sociology
Annamalai University
India New Delhi 1997
Bachelor of Education - Bachelor of Education
Annamalai University
New Delhi India 1995
Skills
- Staff Management
- Multitasking and Organization
- Sales Strategies
- Business Growth Initiatives
- Business Forecasting
- Operations
- P&L Administration
- Work Planning and Prioritization
- Systems and software expertise
- Inventory Management
- Recruitment and hiring
- Promotional planning
- Assignment Delegation
- Business Management
- Process Improvements
- Program implementation
- Performance Evaluation and Monitoring
- Policies and Procedures
- Team Development
- Team leadership and coaching
- Root Cause Analysis
- Budget Control
- Change Management
- Performance Evaluations
- Data Analysis
- Operations Oversight
- Proficient in Word, Excel
- Strategic thinker
- Business marketing
- Goals and performance
- Inventory Control
- Team Leadership
- Time Management
- Recruiting and Hiring
- Vendor Management
- Pricing Strategies
- Inventory Oversight
- Marketing and Advertising
Languages
Hindi
Full Professional
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Store Manager
Walmart Canada
11.2014 - Current
Supercenter Store Co-Manager
Walmart Canada
08.2012 - 11.2014
Assistant Store Manager
Walmart Canada
08.2006 - 08.2012
Department Manager
Walmart Canada
07.2002 - 08.2006
Research Analyst
All India Institute Of Medical Science
01.1997 - 06.2002
Diploma - Integrated Computer Science
NIIT
Master of Arts - Sociology
Annamalai University
Bachelor of Education - Bachelor of Education
Annamalai University