De-Anne Wells
Castlegar,BC
Summary
Dynamic leader and dedicated team player with a proven track record of enhancing team productivity at Flex Dexx Contracting Ltd. through effective delegation and workflow oversight. Skilled in verbal communication and customer service, consistently exceeding sales targets and fostering strong customer relationships. Demonstrates a positive attitude and professional maturity, driving results and achieving significant improvements in customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Yoga and Fitness Inatructor
You Vs You
05.2023 - Current
- Instructed students in breathing, meditation and yoga poses to improve strength and flexibility.
- Developed new yoga skills through continuous study and practice.
- Built connections with students to increase comfort with class and encourage return visits.
- Delivered professional yoga classes and motivated students to attain personal goals.
- Established a welcoming and inclusive environment for students of all skill levels, fostering community growth.
- Assisted with marketing and promoting of classes and services.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
Office Manager/ Owner
Flex Dexx Comtracring Ltd.
01.2018 - 10.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Paint Department Associate
Home Hardware Building Centre
09.2019 - 03.2021
- Resolved customer complaints professionally, resulting in increased repeat business and positive word-of-mouth referrals.
- Exceeded sales targets consistently through proactive upselling of related products such as brushes, rollers, and primers.
- Established rapport with customers by actively listening to their needs and offering expert advice on paint selection, application techniques, or surface preparation.
- Assisted in staff training and development, imparting knowledge of paint products, techniques, and industry trends.
Retail Sales Manager/ Owner
The Protein Pub
04.2016 - 08.2018
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
Health Car Aid
Mountain Lakes
09.2020 - 03.2010
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support for patients and families during times of stress and uncertainty.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Provided total hygiene care to 6-8 patients per shift by assisting with skincare, bathing, and toileting.
Education
High School Diploma -
Mount Sentinel Secondary
South Slocan, BCBusiness And Marketing
Selkirk College
Castlegar, BCSkills
- Verbal Communication
- Time Management
- Customer Service
- Resourceful
- Organizing and Categorizing
- Dedicated Team Player
- Positive Attitude
- Professional and mature
- Team Bonding
Timeline
Yoga and Fitness Inatructor
You Vs You
05.2023 - Current
Health Car Aid
Mountain Lakes
09.2020 - 03.2010
Paint Department Associate
Home Hardware Building Centre
09.2019 - 03.2021
Office Manager/ Owner
Flex Dexx Comtracring Ltd.
01.2018 - 10.2022
Retail Sales Manager/ Owner
The Protein Pub
04.2016 - 08.2018
High School Diploma -
Mount Sentinel Secondary
Business And Marketing
Selkirk College
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