Laura Lapeyre
Calgary,Alberta
Summary
Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
12
12
years of professional experience
Work History
Emergency Communications Officer, Medical/Fire Function
City of Calgary
01.2017 - 07.2022
- Handled emergency phone calls calmly and obtained pertinent information with composed approach
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Maintained and updated crucial and confidential information, phone numbers and addresses.
- Asked probing questions to get to root of caller's issues.
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
- Responded professionally to telephone calls.
- Executed proficiency in digital telephone systems.
- Kept abreast of emerging trends in fire service and relevant legislations, regulations and policies.
- Submitted accurate and timely daily reports, forms and other documentation.
Sales Representative
CST Consultants
07.2010 - 01.2017
- Contacted new and existing customers to outline benefits of products.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Obtained new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
Education
Emergency Medical/Fire/Police Dispatch -
IAED Emergency Dispatch
Calgary, AlbertaSecurities License
Southern Alberta Institute of Technology
Calgary, AlbertaHigh School Diploma
Skills
- Police Department Procedures
- SENTRY/VReg/CPIC
- Problem-Solving
- Map Reading Abilities
- Works Well Under Pressure
- Active Listening Multitasking and Prioritization
- Information Gathering and Relay
- Verbal and Written Communication
- Critical Thinking
- Data Entry, Microsoft Word/Outlook/Excel
- Customer Service
- Calm Under Pressure
- Database Queries
Timeline
Emergency Communications Officer, Medical/Fire Function
City of Calgary
01.2017 - 07.2022
Sales Representative
CST Consultants
07.2010 - 01.2017
Emergency Medical/Fire/Police Dispatch -
IAED Emergency Dispatch
Securities License
Southern Alberta Institute of Technology
High School Diploma
Similar Profiles
Meet SevakMeet Sevak
IT Developer at City of CalgaryIT Developer at City of Calgary
JOSH BOEHMJOSH BOEHM
Golf Pro Shop Employee at City Of CalgaryGolf Pro Shop Employee at City Of Calgary
Arpad JuhaszArpad Juhasz
Transit Bus Driver at City of CalgaryTransit Bus Driver at City of Calgary
Harley WoychyshynHarley Woychyshyn
Automotive Technician at City of CalgaryAutomotive Technician at City of Calgary
Deidre MyersDeidre Myers
MANAGING DIRECTOR at Alberta Holdings LtdMANAGING DIRECTOR at Alberta Holdings Ltd