NICK FAZARI
Maple,ON
Summary
- Ability to work well with others
- Team player Attention to detail
- Continuous Learning
- Experienced in MS Office software (Excel, Word, PowerPoint) and CRM tools for managing work tickets
- Organized and task-oriented; able to manage multiple projects simultaneously
- Able to identify client needs and internal support where needed
- Adaptability and Problem-Solving
- Leadership and Team Management
- Relationship Building
- Data Analysis
Overview
8
8
years of professional experience
Work History
Operations Executive
DiGenova Media
02.2024 - Current
- Customer Facing & Colleague Correspondence), Strategic Planning
- Process Improvement
- Resource Management
- Risk Management
- Product/Quality Control
- Invoicing
- Customer Service
- Partnership and Vendor Management
- Distribution and Delivery
- Overseeing comprehensive company operations, including content provider and customer management, cultivating business relationships, and expanding networks for new ventures
- Collaborating with colleagues to ensure a fluid, seamless workflow while maintaining compliance with industry standards.
Credit Specialist
TD Canada Trust, Financial Institution
06.2022 - 12.2024
- Served Customers
- Followed procedures and compliance requirements
- Helped other colleagues
- Fulfilled credit grants
- Opened credit card accounts
- Closed credit card accounts
- Fixed any credit card problem (physical and account based)
- Adhered to required company protocol
- Multitasking (while serving customers, able to operate multiple screens, softwares and programs all while applying effective service in a timely manner while also being compliant)
Support & Admin Assistant
Blue Link ERP
03.2019 - 09.2020
- Reviewed support work orders
- Identified work order issues and made suggestions for resolution
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted Customer Service manager with various admin duties
- Ordered supplies
- Reach out to customers and verify account information
- Emailed customers for follow up and appointment confirmation
- Created spreadsheets for client upgrade projects
- Filing & Shredding
Co-op Term
Real Estate Brokerage Firm
10.2016 - 01.2017
- Filed papers
- Sent out marketing campaign emails and general follow up emails
- Went to client house viewings/appointments with realtor
- Attended Open Houses
- Assisted with and tracked Client based ICR's for development
- Networking with Realtor
Education
CSC Canadian securities (certificate -
St. Joan of Arc High School
Skills
- Office Tools
- Track & Bill CRM, Microsoft Office Word, Excel, Power Point, Monday, Google Apps, Adobe Workroom
- Operations Management
- Operational Excellence
- Operations Oversight
- Team Leadership
- Facilities Management
- Organizational Development
- Maintenance Management
- Performance Analysis
- Workforce Planning
- Process Improvements
- Financial performance understanding
- Teamwork and Collaboration
- Performance Improvements
- Employee Relations
- Inventory Tracking and Management
- Quality Assurance
- Customer Relations
- Schedule Management
- Data Analysis
- Customer Retention
- Relationship Building
- Customer Service Management
Languages
Italian
Limited Working
Timeline
Operations Executive
DiGenova Media
02.2024 - Current
Credit Specialist
TD Canada Trust, Financial Institution
06.2022 - 12.2024
Support & Admin Assistant
Blue Link ERP
03.2019 - 09.2020
Co-op Term
Real Estate Brokerage Firm
10.2016 - 01.2017
CSC Canadian securities (certificate -
St. Joan of Arc High School
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