ABIYAD KHAN AFIF
Toronto,Ontario
Summary
Licensed Pesticide Exterminator with hands-on experience in customer-focused roles and proven success in leadership. Equipped with a solid foundation in hospitality and retail, I bring exceptional problem-solving abilities and a keen eye for operational efficiency. Recognized for delivering outstanding customer experiences and skilled in cash and inventory management. Eager to apply my technical expertise and leadership skills in a pest control technician role, contributing to maintaining safe and healthy environments for clients. Ready to leverage my diverse background to ensure high standards of service and safety.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Tim Horton's
Toronto, ON, Canada
01.2024 - Current
- Supervise closing shift operations, ensuring all tasks are completed efficiently and according to company standards
- Perform managerial duties during night shifts, including overseeing staff, maintaining safety protocols, and addressing any immediate issues
- Handle end-of-day cash balancing and deposits, ensuring accurate financial records and compliance with company procedures
- Delegate tasks to team members to ensure smooth operations, and provide training and guidance to new employees
- Resolve customer complaints and issues promptly to maintain high customer satisfaction and retention
- Monitor inventory levels, reduce waste, and report stock needs for efficient night shift operations
- Ensure the facility is clean, organized, and secure before leaving, including equipment checks and locking up
Cashier
Walmart
Toronto, ON, Canada
12.2022 - Current
- Awarded the title of 'NPS CHAMPION' for receiving the most positive feedback from customers
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Assisted customers with returns, refunds and resolving transaction issues
- Worked closely with shift manager to solve problems and handle customer concerns
- Monitored self-checkout systems and provided help in resolving complex problems
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
Server
The Local Cafe And Restaurant
Scarborough, ON, Canada
01.2023 - 04.2023
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Explained menu items and suggested appropriate options for food allergy concerns
- Answered customers' questions, recommended items, and recorded order information
Education
Diploma - Hospitality - Hotel Operations Management
Centennial College
Toronto, ON04.2024
Skills
- Certified Ontario Pesticide Exterminator with a thorough understanding of pest management practices and safety protocols
- Recognized for outstanding customer service at Walmart with the "NPS CHAMPION" title, along with experience in resolving customer concerns at Tim Hortons and The Local Cafe
- Strong leadership skills demonstrated by overseeing night shift operations at Tim Hortons, including staff management, task delegation, and training
- Skilled in cash handling, reconciliation, and end-of-day deposits from cashier roles at Walmart and Tim Hortons; proficient in monitoring inventory levels and waste management
- Knowledgeable in hotel and restaurant operations through academic training, including experience with Opera Property Management and Silverware POS systems
- Effective communicator with customers and team members, fostering smooth operations and positive guest experiences in fast-paced environments
- Proficient in Microsoft Office, particularly Excel, and experienced in utilizing POS systems to enhance operational efficiency
- Certified in Emergency First Aid & CPR/AED, with experience implementing safety protocols during night shifts at Tim Hortons
Languages
English
Bengali
Hindi
Certification
- Ontario Pesticide Exterminator Certification
- Smart Serve
- Emergency First Aid & CPR/AED
Timeline
Shift Leader
Tim Horton's
01.2024 - Current
Server
The Local Cafe And Restaurant
01.2023 - 04.2023
Cashier
Walmart
12.2022 - Current
Diploma - Hospitality - Hotel Operations Management
Centennial College