Gius Uday
Scarborough,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Head Barback
The Bottom Line
10.2022 - Current
- Enhanced customer satisfaction by efficiently stocking and maintaining bar inventory.
- Collaborated with bartenders to ensure timely drink preparation and delivery for optimal guest experience.
Retention Specialist
SP Data Digital
10.2019 - 09.2022
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Server Assistant
Oliver & Bonacini Restaurants
09.2018 - 01.2020
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
Busser
Terroni
05.2018 - 11.2018
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Education
BTECH Advance Diploma - Aviation Management
Pearson Edexcel
Bangladesh 05.2014
Skills
- Stock Rotation
- Bussing Tables
- Efficient multitasking
- Food Running
- Beer Keg Replacement
- Customer Service
- Excellent Communication
Timeline
Head Barback
The Bottom Line
10.2022 - Current
Retention Specialist
SP Data Digital
10.2019 - 09.2022
Server Assistant
Oliver & Bonacini Restaurants
09.2018 - 01.2020
Busser
Terroni
05.2018 - 11.2018
BTECH Advance Diploma - Aviation Management
Pearson Edexcel