Jasmine Phan
Toronto,ON
Summary
Well-rounded and hard-working experienced bartender and server committed to providing guests with genuine hospitality and delivering exceptional services at the bar and dining service. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus as well as maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Bartender
Sud Forno Temperance (Terroni Groupo)
Toronto, ON
08.2022 - Current
- Providing exceptional service to high volume of daily customers and ensuring that each guest was served courteously, quickly, and efficiently.
- Knowledgeable in Italian cuisine and beverages, including wine service.
- Checking with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicating with hosts, bussers and kitchen staff to prepare for and serve customers.
- Preparing cocktails from bar recipes and served wine, draft and bottled beer, and ensuring proper sanitation of bar area, glassware, utensils, and equipment.
- Maintaining inventory of liquor, beer, wine, and other beverage items.
- Operating POS terminals and handling cash transactions accurately following company procedures.
Server and Bartender
Te
Toronto, ON
05.2021 - Current
- Seating and serving dining guests with practiced pacing in a busy, fast-paced restaurant with casual fine-dining settings.
- Knowledgeable in Korean fusion cuisine meeting restaurant expectation.
- Serving bar and restaurant patrons ordering drinks, including wine, beer, liquors, and restaurant specialties.
- Keeping bar station and dining area up to high standards and monitoring dining room for cleanliness and proper set-up at all times.
- Coordinating the kitchen-service flow of orders and constantly monitoring customers' satisfaction.
- Compiling nightly sales numbers and profits and accurately completed accounting tasks.
- Assisting in training new servers and bartenders.
Server
Kojin (Momofuku)
Toronto, ON
01.2022 - 08.2024
- Provided excellent customer service to ensure satisfaction and served dining guests as well as private parties and catering events, in a fine-dining settings.
- Knowledgeable in Brazilian-Japanese fusion cuisine and beverage recommending menu items based on customer needs and preferences, including upselling complementary dishes and drinks.
- Ensuring diners have a memorable and positive experience through the delivery of prompt, accurate service.
Barista
Giovane Caffe
Toronto, ON
11.2021 - 05.2022
- Operated espresso machine, preparing Italian espresso drinks and Italian artisan up to standards.
- Provided fast and friendly service and built rapport and increased brand loyalty while maintained an organized café environment up to standard and brought positivity to team.
- Listened to and understood guests' concerns and handling customers' issues with professional manners.
Barista - Shift Lead
The Alley
Toronto, ON
03.2019 - 08.2021
- Prepared/Served drinks in accordance with health codes and cafe standards.
- Managed team, provided fast, friendly service and built a base of repeat customers.
- Maintained high quality and up-to-standard cleanliness during high volume periods or unusual events to keep store operating to standard and brought positivity to team.
- Provided on-the-job training and be able to bring trainees up to speed fast.
Server and Bartender
Lime Asian Kitchen
Toronto, ON
10.2017 - 10.2018
- Served dining guests, parties and catering events in a fast-paced fine-dining settings, and ensured quality service.
- Knowledgeable in Thai fusion cuisine meeting restaurant expectation.
- Served bar and restaurant patrons ordering drinks, including wine, beer, liquors, and mixed beverages and kept bar station up to high standards of cleanliness and well-stocked throughout each working shift.
Server - Shift Lead
Pho Is For Lovers
Dallas, TX
04.2013 - 12.2014
- Coached team members in techniques necessary to complete job tasks.
- Provided excellent customer service to ensure satisfaction, responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
Education
Bachelor of Science - Life Science Human Biology
University of Toronto
03.2024
Skills
- Guest Engagement
- Safe Food Handling
- Item promotion
- Exceptional customer service
- Menu knowledge
- Performance Improvement
- Sales expertise
Certification
Food Handler Certification, 01/2024
Smart Served Certification, 31/08/2027
Personality Highlights
- Detail oriented
- Genuine and cheerful disposition
- Multitasking skills
- Time management
- Customer service
- Calm in fast-paced environment
- Adaptive and handle well under pressure
- Collaborative and efficient
- Sales
- Verbal Communication
Volunteer Experience
- Patient Care Coordinator, Sunny Brook Hospital, 09/2017, 03/2018
- Volunteer Coordinator, Clean Galveston Project, 05/2013, 05/2013
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Server/Bartender
Sud Forno Temperance (Terroni Groupo)
08.2022 - Current
Server
Kojin (Momofuku)
01.2022 - 08.2024
Barista
Giovane Caffe
11.2021 - 05.2022
Server and Bartender
Te
05.2021 - Current
Barista - Shift Lead
The Alley
03.2019 - 08.2021
Server and Bartender
Lime Asian Kitchen
10.2017 - 10.2018
Server - Shift Lead
Pho Is For Lovers
04.2013 - 12.2014
Bachelor of Science - Life Science Human Biology
University of Toronto
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