Débora Viveiros
Toronto
Summary
Dedicated individual with three years experience in customer service and two years experience in cleaning and care taking. Trained for maintaining cleanliness and organization across various environments. Demonstrates strong skills in time management, customer attendance and problem-solving, with a proven ability to work effectively both independently and as part of a team. Committed to fostering a positive and productive workplace, with a focus on enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Cleaner and Caretaker
J.C Services
Toronto
08.2023 - Current
- Monitors and maintains cleanliness, sanitation, and organization of assigned station and service areas
- Uses time management and efficient cleaning methods to meet deadlines
- Handles equipment, chemicals, and materials properly and with caution
- Supervises supplies in inventory and submits reorder requests
- Assists with special facility events by preparing rooms, installing decorations, and transporting supplies
- Trained and mentored new staff on cleaning and safety protocols
- Makes arrangements for and coordinated catering for in-office events and meetings
- Collaborates with workers in order to reach problem solving goals and create a friendly environment
Bakery Worker
Nova Era Bakery
Toronto
09.2020 - 06.2023
- Stocked products regularly, keeping display shelves filled with fresh items
- Checked product sell-by dates for freshness, rotating out old products
- Sanitized counters and regularly cleaned display shelves and electronics to prevent cross-contamination
- Described merchandise and explained use, operation and care of merchandise to customers
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Contributed to conflict resolution by addressing customer concerns promptly, collaborating with team members to find effective solutions and maintain positive relationships
- Fostered positive customer relationships by addressing inquiries, providing product recommendations, and swiftly resolving concerns to enhance overall satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Education
High School Diploma - Languages And Humanities
Escola Secundária Da Ribeira Grande
Ribeira Grande, Azores, PortugalSkills
- Sorting and Labeling
- Team Player
- Time Management
- Customer Service
- Flexible Schedule
- Detail-Oriented
- Productivity
- Providing Feedback
- Process Payments
- Telephone Skills
- Greet Guests
- Reading Comprehension
- Performance Improvement
- Organization
- Event Coordination
- Proper chemical handling
- Basic maintenance
- Safe cleaning with chemicals
- Disinfection practices
- Commercial and residential cleaning
References
Given upon request.
Languages
- Portuguese, Native
- English, Highly proficient
Timeline
Cleaner and Caretaker
J.C Services
08.2023 - Current
Bakery Worker
Nova Era Bakery
09.2020 - 06.2023
High School Diploma - Languages And Humanities
Escola Secundária Da Ribeira Grande