Francis Ifeanyi Onwughalu
Calgary
Summary
A project coordinator with vast experience in building construction, IT, risk management, enterprise business process reengineering experience in financial services sector – banking. Experienced with all phases of Software Development Lifecycle in implementing organizational change and business digital transformation projects. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Business Process Re-engineering Business Stakeholder Management Business Intelligence/ Analytics SAP S/4 HANA (ERP) Project Planning and Estimation Techniques Stakeholder Engagement & Vendor Management Organizational Change Management.
Overview
13
13
years of professional experience
Work History
Client Advisor
Royal Bank of Canada
12.2023 - Current
- Effectively engaging clients while delivering exceptional service experience, identifying opportunities for digital enablement and tailor solutions that meets their financial needs
- Leveraging on technology in delivering financial solutions to clients, retaining business and encouraging more business opportunities
- Managed risks by adhering to compliance guidelines and controls set in place to protect client and stakeholders interest.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Informed and suggested new banking products to customers.
Project Coordinator
Zenith International Bank
07.2020 - 10.2023
- Conducted market feasibility studies, collected data through various sources for further analysis
- Scheduled Stakeholders meeting and provided administrative support to Project Manager, collaborated with Project Team in ensure project objectives are achieved
- Reviewed, implemented and evaluated administrative policies and procedures, delegated assignments to support staff
- Prepared weekly and monthly reports
- Coordinated logistics for over 18 project Team members
- Supported Project Manager in administrative activities
- Documented Business Requirements, Use Cases, Software Requirement Specifications and Functional specifications for clients' application releases
- Ensured administered policies on release of records are in line with data confidentiality and Government regulations
- Encouraged and maintained External Stakeholders loyalty, enhancing relationship that will foster more business opportunities and referrals
- Analyzed financial audited reports, performed Bank and other financial reconciliation to determine any irregularity or variance in reports and communicate same to Project Manager
- Effective communicator and active listener, discuss with Team Lead on perceived project issues and provide recommendation for possible adoption
- Maintained positive attitude and emotional intelligence in handling complaints and raised problems from Stakeholder and working towards resolving them.
Business Process Analyst
Zenith International Bank
07.2016 - 06.2020
- participated and conducted walkthrough for business requirements, design specification documents, and approval of functional test plans for end-to-end automation of loan approval and disbursement process
- Reviewed existing business processes and workflows to identify opportunities for improvement including modifying, streamlining, and automating manual processes
- Conducted process analysis, gap analysis and investigation of existing functionalities of various business processing and making recommendations to executive management
- Facilitated sprint planning, daily stand-ups, sprint review, and retrospective meetings
- Worked with business stakeholders to understand productivity impact of various proposed ERP solutions and evaluate financial impact
- Responsible for coordinating and driving change across cross-functional teams
Credit Risk Analyst
Zenith International Bank
05.2011 - 06.2016
- Processed and reconciled payments via online platforms, taxes, bill payments and various customized collections
- Periodic reporting of suspicious transactions in line with regulation on money laundering
- Trade finance transactions (processing of Form M, Form Q, WDAS, Letter of Credit, Bill for collection transactions)
- Assisted clients with opening new accounts, answered inquiries from operations department
- Pre-approved fresh loan requests, subject to final approval by bank's global credit committee while serving as secretary to regional credit committee
- Ensured documentary compliance in line with bank's policy and external regulatory authorities in order to safeguard interest of bank at all times
- Reviewed existing facilities to ensure compliance with risk assessment and management guidelines
- ACHIEVEMENTS
- As project coordinator, lead Team that financed and monitored construction of Two floor super retail Stores building in 2022
- Successfully implemented project involving designing workflow that enable retail loan facility initiation, review, approval and disbursement to Staff of Non-Governmental Organization, enabling them secure personal loans without physically visiting Branch which resulted to 45% growth in revenue with default rate of 0.3%
- (2021)
- Assisted in developing project budgets, prepared and monitored project timelines to ensure compliance leading to 83% of financed project to meet deadline in 2021
- Reduced and restructured bad loans which resulted in 40% recovery of bad and doubtful loans by negotiating effective loan restructuring terms and conditions for defaulting clients through successful deployment of credit review solutions that utilized Key Performance Indicators (KPI) to help identify high risk credit entries in good time
- (2022)
Education
Master of Business Administration -
Usmanu Danfodio University
2010
Bachelor of Science - Economics
Abia State University
2007
Skills
- MS Excel, Power BI, Project, Visio SharePoint
- Software Development Lifecycle (SDLC)
- Agile
- Scrum
- Office 365, Jira, Slack, Primavera P6, Tableau
- Analytical Thinking
- Risk Assessment
- New Business Development
- Cash Management Strategies
Affiliations
Certified Project Management Professional (PMP) – PMI (June 2023)Member - Project Management Institute (PMI)
Timeline
Client Advisor
Royal Bank of Canada
12.2023 - Current
Project Coordinator
Zenith International Bank
07.2020 - 10.2023
Business Process Analyst
Zenith International Bank
07.2016 - 06.2020
Credit Risk Analyst
Zenith International Bank
05.2011 - 06.2016
Master of Business Administration -
Usmanu Danfodio University
Bachelor of Science - Economics
Abia State University
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