Jasbir Kaur
Brampton
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Efficient Front Desk Receptionist known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring smooth operation of front desk activities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Gillingham Drive Dentistry
09.2022 - 12.2024
- Greeted customers warmly and made them feel welcome
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Assisted with scheduling appointments for clients and visitors
- Maintained an organized reception area and ensured that all guests were attended to promptly
- Managed incoming and outgoing mail, courier services, faxes and other correspondence
- Performed data entry into computer systems to maintain accurate records of customer information
- Provided administrative support such as filing documents, photocopying and scanning materials
- Assisted with preparing reports, presentations and other documents as requested by management staff
- Explained policies and procedures to visitors
- Completed basic bookkeeping and document filing
- Responded to inquiries and room requests made online, by phone, and via email
Office Administration Assistant
Walk In Clinic
04.2020 - 08.2022
- Organizing and maintaining filing systems, both manual and electronic
- Creating presentations, reports, spreadsheets, forms and other documents in Microsoft Office Suite
- Answering telephones and directing calls to appropriate staff members
- Greeting clients or visitors as they enter the office
- Ordering office supplies and equipment as needed
- Providing administrative support to management team members
- Maintaining calendars for multiple staff members simultaneously
- Performing data entry tasks into various databases when needed
- Preparing invoices for payment processing using accounting software programs
- Updating customer information in the database system
- Scheduling appointments for staff members or clients if necessary
- Assisting with onboarding of new employees including setting up accounts and access rights
- Proofreading drafts of documents prior to finalizing them
- Inputting time sheets into payroll system on a weekly basis
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
GRADUATE CERTIFICATE - OFFICE ADMINISTRATION HEALTH SERVICES
St. Clair Ace Acumen
Brampton, ON04.2024
Skills
- Mail distribution
- Clerical Support
- Cash Handling
- Front Office Management
- Mail coordination
- Spreadsheet tracking
- Office Organization
- Customer Service
- Appointment confirmation
- Office Administration
- Inventory Control
- Scheduling appointments
- Work Prioritization
- Word Processing
- Filing and sorting
- Package and mail receipt
- Fluent in English and Hindi
- Time Management
- Verbal and written communication
- Strategic Planning
- Complex Problem-Solving
- Staff Management
- Issue handling
- Conflict Management
- Filing
Certification
- Ontario security guard licensed
- First aid CPR level C
- Certified WHMIS
Languages
English
Professional Working
Timeline
Front Desk Receptionist
Gillingham Drive Dentistry
09.2022 - 12.2024
Office Administration Assistant
Walk In Clinic
04.2020 - 08.2022
GRADUATE CERTIFICATE - OFFICE ADMINISTRATION HEALTH SERVICES
St. Clair Ace Acumen
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