Kamaljeet Kaur
Ottawa,ON
Summary
Experienced with resolving customer inquiries efficiently and effectively. Utilizes strong communication skills to ensure customer satisfaction. Track record of adaptability and teamwork in dynamic environments.
Overview
4
4
years of professional experience
Work History
Customer Support Representative
Kelly Services
Remote, ON
07.2024 - 07.2026
- Resolved client inquiries by assessing needs and coordinating practical solutions or referrals.
- Managed high-volume communications through phone, email, and chat while maintaining service quality.
- Improved workflow efficiency by accurately documenting cases and updating internal systems.
- Escalated complex issues appropriately to ensure timely resolution and customer satisfaction.
- Guided clients to available resources and self-service options, enhancing user experience and engagement.
Shift Leader
Marks
Waterloo, ON
07.2023 - 05.2024
- Provided excellent customer support by resolving inquiries and service issues in a fast-paced environment.
- Supervised team members and coordinated daily operations to ensure smooth workflow.
- Managed multiple tasks simultaneously while paying close attention to detail and quality.
- Identified problems early and escalated complex issues for timely resolution.
Receptionist
Highland Place Retirement Home
Kitchener, ON
07.2022 - 06.2023
- Managed incoming communications through phone, email, and in-person interactions efficiently.
- Coordinated scheduling and appointments while maintaining accurate records using internal systems.
- Handled multiple tasks simultaneously with strong attention to detail and organizational skills.
Education
Business Development and Sales
Conestoga College
Kitchener04-2023
Bachelor's Degree - Project Management
Conestoga College
Kitchener08-2022
Bachelor of Technology - IT
Chandigarh Engineering College
04-2017
Skills
- Skills and Certifications :
- Customer communication
- Customer success management
- Issue resolution
- Data management
- Report generation
- Problem-solving
- Attention to detail
- Conflict resolution
- Complaint handling
Timeline
Customer Support Representative
Kelly Services
07.2024 - 07.2026
Shift Leader
Marks
07.2023 - 05.2024
Receptionist
Highland Place Retirement Home
07.2022 - 06.2023
Bachelor of Technology - IT
Chandigarh Engineering College
Bachelor's Degree - Project Management
Conestoga College
Business Development and Sales
Conestoga College