Ashley M. Munoz
Irvine
Summary
Experienced legal professional providing comprehensive support to attorneys and legal teams. Proficient in managing case files, drafting precise legal documents, and conducting thorough research. Demonstrates commitment to collaborative teamwork, adaptability in dynamic environments, and a results-oriented approach. Recognized for exceptional communication skills, meticulous organizational abilities, and unwavering commitment to maintaining confidentiality.
Overview
11
11
years of professional experience
Work History
Legal Assistant / Paralegal (Hybrid)
Hershorin & Henry, LLP
09.2024 - Current
- Handled office scheduling of court calendars and made notes for deadlines, motions, and other important dates.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Reduced attorney workload by preparing routine legal documents such as pleadings, motions, legal briefs and deeds.
Legal Assistant (Hybrid)
McCune Law Group, APC
05.2022 - Current
- Answered telephone calls to provide information, resolve issues and schedule appointments
- Worked alongside attorneys on complex cases and legal processes
- Managed accounts and client records of clients, observing confidentiality and extreme discretion
- Completed electronic filings, initiated billing statements and managed firm administrative matters
- Responded to customer requests via email, phone and text, offering excellent support and tailored recommendations to address needs
- Drafted pleadings, legal research and assisted on Discovery
- Trained coworkers in Discovery preparation
- Prepared trial binders
- Knowledge of Environmental, Personal Injury, and Medical malpractice law
Legal Client Service Representative (Hybrid)
Timeshare Compliance
12.2020 - 05.2022
- Documented conversations with customers to track requests, problems and solutions
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities
- Managed and updated physical and digital client case information to keep records accurate and current
- Reviewed customer case information to determine current issues and potential solutions
- Shared detailed information regarding options to help customers make decisions
- Managed retention
- Draft legal documents - (Cease & Desist - Demand Letter)
Client Service Representative (Remote)
Bank of America
03.2019 - 12.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Reviewed customer account information to determine current issues and potential solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Answered 100+ inbound calls per day and directed to individuals or departments
Sales Manager
Autozone
10.2013 - 04.2019
- Trained employees on additional job positions to maintain coverage of roles
- Assigned tasks to associates to fit skill levels and maximize team performance
- Recruited and hired qualified candidates to fill open positions
- Greeted and encouraged feedback from customers to implement in-store operational changes
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
Education
High School Diploma -
Covina High School
01.2013
Skills
- Microsoft office
- File organization
- Calendar management
- Legal document preparation
- Client communication
- Administrative support
- Legal research
- Document efiling with Federal and State
- Exceptional telephone etiquette
- Case management
- Knowledge of Civil law, Environmental law, Personal Injury Law, and Interpleader
- Attention to Detail
Timeline
Legal Assistant / Paralegal (Hybrid)
Hershorin & Henry, LLP
09.2024 - Current
Legal Assistant (Hybrid)
McCune Law Group, APC
05.2022 - Current
Legal Client Service Representative (Hybrid)
Timeshare Compliance
12.2020 - 05.2022
Client Service Representative (Remote)
Bank of America
03.2019 - 12.2020
Sales Manager
Autozone
10.2013 - 04.2019
High School Diploma -
Covina High School
Similar Profiles
Deborah BattleDeborah Battle
Insurance Verification Specialist at Henry Ford Health System (DBA Henry Ford Health)Insurance Verification Specialist at Henry Ford Health System (DBA Henry Ford Health)
Miriam OumaMiriam Ouma
Legal Associate at Cadogan & Mugo LLP T/A Adroit Law LLPLegal Associate at Cadogan & Mugo LLP T/A Adroit Law LLP
Linda M. JonesLinda M. Jones
Client Experience Specialist at Baker Tilly RSG LLP (formerly Ross & Sylvester LLP)Client Experience Specialist at Baker Tilly RSG LLP (formerly Ross & Sylvester LLP)
STEVEN BLACKBURNSTEVEN BLACKBURN
Care Taker at Visiting Angeles- Senior Home CareCare Taker at Visiting Angeles- Senior Home Care
Jo Hwan ChoeJo Hwan Choe
Intern at EJIN DEVELOP & CONSTRUCTIONIntern at EJIN DEVELOP & CONSTRUCTION