Da’Zhane Garland
Lawndale
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Case Manager
First To Serve Ministries
Los Angeles
06.2023 - Current
- Coordinated client assessments to identify needs and develop personalized service plans.
- Facilitated communication between clients and service providers to ensure timely support.
- Documented client progress and maintained accurate records in case management software.
- Advocated for clients by connecting them with community resources and services.
- Monitored client cases regularly to adjust service plans as needed for effectiveness.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
Youth Counselor
Concerned Black Men of Los Angeles
Los Angeles
12.2022 - 08.2023
- Facilitated group discussions to promote emotional well-being among youth.
- Developed personalized intervention plans tailored to individual youth needs.
- Organized workshops focused on life skills and career development for participants.
- Mentored at-risk youth, fostering positive relationships and personal growth.
- Conducted assessments to identify challenges faced by youth in the program.
- Implemented conflict resolution strategies to improve peer relationships among participants.
- Promoted a safe environment by enforcing rules and regulations while supervising youth activities.
- Engaged with youth in recreational, treatment-focused and educational activities to encourage growth and interpersonal skill development.
- Implemented behavior modification programs designed to reduce disruptive behaviors.
- Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress.
Site Coordinator
Think Together, Inc
Compton
10.2021 - 08.2022
- Coordinated site operations to ensure smooth daily activities and program implementation.
- Supported staff training sessions to enhance team skills and knowledge.
- Managed scheduling for staff and volunteers to maintain program effectiveness.
- Communicated regularly with parents to address inquiries and provide updates.
- Prepared reports summarizing event outcomes and successes.
- Maintained accurate records of employee attendance and payroll information.
- Conducted regular meetings with staff to review progress on goals and objectives.
- Led site meetings to discuss progress, challenges, and strategies for improvement.
- Conducted regular site inspections to monitor project progress and adherence to quality standards.
- Prepared and submitted daily reports on site activities, highlighting any issues or deviations from plans.
- Gained proficiency in use of system to document all onsite issues.
Education
Bachelor of Science - Psychology
California State University of Dominguez Hills
Carson, CA 08.2019 - 07.2021
Skills
- Client assessment
- Crisis intervention
- Interagency collaboration
- Time management
- Health history documentation
- Records management
Timeline
Case Manager
First To Serve Ministries
06.2023 - Current
Youth Counselor
Concerned Black Men of Los Angeles
12.2022 - 08.2023
Site Coordinator
Think Together, Inc
10.2021 - 08.2022
Bachelor of Science - Psychology
California State University of Dominguez Hills
08.2019 - 07.2021